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Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

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Regular Contributor

Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

I pulled my monthly report today, and my Equifax score dropped 31 points TODAY. I'm like What?? So I pulled a copy of the free one to compare, and they INCORRECTLY reported all my cards as 0 balance, and it shows that all my installment loans are closed with 0 balance?? Several of the cards  should have balances,  and all of the installment loans definitely still have balances, so I'm not sure whats happening??

 

I'm almost afraid to contact them for fear that they will screw something up even worse 🙄🙄 Any advice on what to do?

Chapter 7 DC 10/23/18
Starting FICO 8 11/22/18

Current FICO 8 9/28/20

GOAL 680 by 12/20
Current FICO 9 7/28/20

Student loans and car payments reporting positive



Message 1 of 23
22 REPLIES 22
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Regular Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

Hello,

 

Do you have the previous month CR to make sure it was messed up just one? This is so crazy. I'm scared if you call they will mess it up more. Also maybe wait a month to see if your score goes up. 






Message 2 of 23
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Frequent Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

At least you are seeing some movement from Equifax.  They have been very slow in reporting for several on this forum.  I would say that if the balance on those cards is down far enough, some institutions will report a zero balance rather than lets say $5.00.  Check your last month report with Equifax versus this month and see if you can find the change.  Equifax is a hard agency to deal with.  The screwups are tremendous.

Starting Score: 544
Current Score: 607
Goal Score: 700


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Message 3 of 23
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Regular Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

I just noticed this happened to me yesterday on my Credit Karma.  Equifax shot up 70 points because all my student loans and car loans reported closed.  I thought it was just a CK glitch.  I'm due to get all 3 bureaus refreshed through Experian so I'll hold off a few days before I freak out.  It's probably just a glitch.

TFCU Plat Visa $12,500 | PenFed Platinum Rewards $10,000 | Synchrony Premier MC $8,000 | NFCU MoreRewards $1,000 | Purdue FCU $5,000 | Capital One BuyPower $750 | Capital One QuickSilverOne $600 | Capital One QuickSilver $1,000 | Merrick Bank $2,700 | Credit One $1,200 | Amazon Prime Card $5,000 | Walmart Store Card $1,400 | B&H Payboo Card $7,500 | Shell Gas Card $1,200 | Overstock Store Card $3,850 | Kohl's Store Card $1,500 | Comenity MasterCard $1,180 | Target RedCard $2,000
Message 4 of 23
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Frequent Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

Remember VS reports differently than FICO.  Do not be surprised at those results.

Starting Score: 544
Current Score: 607
Goal Score: 700


Take the myFICO Fitness Challenge
Message 5 of 23
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Regular Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

These reports are myfico monthly report and the free one from annual credit report. Neither of these are vantage. The free credit report doesn't give scores, but it shows all the accounts. The myfico gives both scores and the accounts.

 

All of the accounts that they show closed, zero balances had balances. Some of those balances should be very high- like my car loans and my student loans. The credit cards that had balances were anywhere from a couple hundred to $8k. 

 

None of this is making any sense. I am hoping that it is just a glitch. If it doesn't fix itself by next week when I can pull the annual credit report again, I guess that I will have no choice but to contact Equifax *gulp* 🙄😳

Chapter 7 DC 10/23/18
Starting FICO 8 11/22/18

Current FICO 8 9/28/20

GOAL 680 by 12/20
Current FICO 9 7/28/20

Student loans and car payments reporting positive



Message 6 of 23
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Valued Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

Me too!! Another EQ massive glitch, lets hope it self corrects. How scarey taht they have this much control, or lack thereof, over our financial picture.

Message 7 of 23
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Regular Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

This wasn't a VS/FICO thing - the actual report shows open accounts with balances as Closed - 0 balance.

TFCU Plat Visa $12,500 | PenFed Platinum Rewards $10,000 | Synchrony Premier MC $8,000 | NFCU MoreRewards $1,000 | Purdue FCU $5,000 | Capital One BuyPower $750 | Capital One QuickSilverOne $600 | Capital One QuickSilver $1,000 | Merrick Bank $2,700 | Credit One $1,200 | Amazon Prime Card $5,000 | Walmart Store Card $1,400 | B&H Payboo Card $7,500 | Shell Gas Card $1,200 | Overstock Store Card $3,850 | Kohl's Store Card $1,500 | Comenity MasterCard $1,180 | Target RedCard $2,000
Message 8 of 23
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Valued Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

I found out this morning that I too have this issue!!!

I admit I ping my report between all my services a lot. This morning I reviewed on CK and my EQ score JUMPED 63 points since last week FRI which is impossible.  Now I'm thinking..okay, score jump...what happened...well all my Installment Accounts are showing Closed...Mortgage, Car Loans all show closed and as a result, my util went to ZERO (I haven't carried other balances) and while the score jump is nice...it's clearly not right.  As it's the end of the month and these accounts will report again in the coming weeks with the next payment have been posted, I am hoping it corrects itself.  

Message 9 of 23
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Regular Contributor

Re: Equifax incorrectly reported 0% utilization on CR, no installment loans, dropped my score 31 pts

Well at least Equifax didn't just single me out 🙄  My TU and EX reports are fine. Its just my Equifax. Anyone ever have this "glitch" happen before? And did it correct itself or do I need to make some phone calls?

Chapter 7 DC 10/23/18
Starting FICO 8 11/22/18

Current FICO 8 9/28/20

GOAL 680 by 12/20
Current FICO 9 7/28/20

Student loans and car payments reporting positive



Message 10 of 23
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