@BBS. .... thanks I might try that next time. What information do you put in the email ? so that I know I have it worded right.
You just want to provide them with the same pieces of information used when you cancel over the phone... your full name, DOB, last 4 of your SS# and zip code. Just say that you've been trying to cancel over the phone without any luck, so this email serves as your official cancellation of your trial membership and that here is your personal information [add those 4 pieces of data] and that you'd appreciate a confirmation email back that your trial was indeed cancelled. That's all you need!