Pardon the following rant......I just got off the phone with Experian customer service. I contacted them to find out what dates they have listed as DOFD and estimated drop date for the last three baddies I have on my report. (Transunion and Equifax have one or both of these data points on my report).
I spoke with a first line customer service rep. She seemed like a very sweet young lady, but clearly English was not her first language, and she had difficulty understanding what I was requested. I restated several times, and she finally seems to understand what I was asking, but told me she could not see that information on my report and I would need to contact the credit grantors. I asked (very politely) to speak with a supervisor. The CSR put me on hold, came back and told me that after consulting with her "resources", she could give me the DOFD and proceeded to give me dates that the tradelines had been updated. Totally not what I was wanting. At that point, continuing the conversation did not seem productive so I ended.
What have your interactions with Experian been like? Should I deploy the 'ole HUCA strategy...or Experian just a lost cause?
@Anonymous wrote:My calls to Experian have always been productive, granted, I usually talk to 2 people and repeat but I already expect this going into any call with any of the CRA's. By far, Equifax has been the most difficult to navigate with over the phone. You could always call back and try again.
I'm not even going to attempt Equifax. Transunion was a breeze last week and netted an EE six months out from estimated drop date. I will wait a couple of hours and try Experian again.
I've not had to contact the CB regarding the contents on my report but the one event I called EX about was not receiving my 3B report due per my subscription one month. Each person (3 total) was pleasant but resulted in nothing. Bad information with no resolution from 1st two calls. 3rd call had to be someone in training which was very challenging as she was completely unable to assist without putting me on hold after each question. I love the plan but hope I never have to call again.
