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I put a 2,700 tuition bill on my DCU card, then paid off 800 in one cycle. TU gave me 4+ points. Why?
Your question leaves a lot to the imagination:
When was the charge made?
Did that first charge report by itself?
What is the limit on the card?
Did the payment post in a different statement, or the original charge never was on a statement, it was immediately reduced?
What else is going on in your file? Other cards getting payments / reductions of balances? Total utilization level?