Please pass along whatever solid legal advice you come up with. Over the weekend, my husband also learned that his CR dipped about 90 points for the same reason...the verbage used re

artial payment, when he has been paying the loan as agreed, never missed a payment, never been late...It has caused us a lot of stress. We all work so hard now to build and protect our credit. He did call SM and was told that the matter would be addressed. No specific time frame was given. My questions now are: 1)Do we document this and how if they (SM) are reportedly discouraging others from formally filing disputes? 2)Should we cave and switch to the level payments? (Although this feels like succumbing to extortion and totally being bullied...) 3)How long do we wait until we see some form of action on SM's part? What do we do if we don't hear anything about this in say, a week? This forum has been helpful, but I have warned my husband that just because it has happened to a number of people, there's no reason to be complacent about the issue.