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Mobile app on IOS goes haywire after forced reauthentication

Community Leader
Super Contributor

Mobile app on IOS goes haywire after forced reauthentication

This issue cropped up a couple of months ago under IOS 14.x and still occurs under IOS 15. 


When the mobile app forces a reauthentication of my login credentials and after I reenable TouchID the splash screen showing my FICO 8 scores comes up but goes into a loop where the screen repeatedly refreshes about once per second and I cannot break out of it within the app.   If I force-close it via the hold-button-swipe-up procedure or reboot my iPhone and then restart the app it will work normally until the next time I'm directed to reauthenticate. 


It's not a dealbreaker but it is a recurring nuisance and I'm noting in case this is a known issue and/or I need to modify a setting or settings to address it.

FICO 8 (EX) 806 (TU) 833 (EQ) 827
FICO 9 (EX) 828 (TU) 841 (EQ) 842

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
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