Another thread about updates not working...

[Anonymous]

I was going to remain silent about this or maybe toss a "me too" into the other threads about updates not working, but maybe if enough threads are started, someone from myFICO will listen.

I've been happily monitoring since March on myFICO and the service level has declined.  Everything worked great in March and April, a couple hickups in May, and June has been terrible service.

I am having updating issues with EQ, EX and TU updating.  EQ updated about an hour after my first phone call to Customer Service (likley just a coincidence, if you believe in coincidences).  EX isn't updating at all.  TU is not updating correctly.  I get the emails saying there have been no updates.

I have reports from all 3 bureaus on 6/14 and 6/21 from another site that confirms that myFICO data is not updating.

Yesterday (Jun 20) I received an update/alert to TU via email (not a notification on my app), that was dated Jun 17. It said my balance had changed, but my score had not; however, the amount reported in the alert was wrong.  The other monitoring service showed a balance change on TU that was correct and my TU FICO 8 had jumped 6 points.

I have politely called Customer Service twice this week explaining that I am using another paid monitoring service that is showing updates and have been told both times, its the CRA fault for not "pushing" the data to myFICO and myFICO couldn't help me.  I am paid through July 4, so I will let it ride until then and update this thread, I have a card that will report on or about the 24th based upon history.

myFICO, please address this issue, it isn't isolated as evidenced by what is being posted in the forum in several locations.

[Anonymous]

Just an update.

My EQ is updating albeit a little slower than the other monitoring service I use.

My TU is updating, but the email and the alert show up with a date 2-3 days prior to receiving the email or alert.

It is officially one month without an EX update on myFICO and I've had plenty of triggers since June 8th.

A call to customer service was useless, they again blamed it on EX.

I was going to purchase a full report to get my scores.  I used to receive a discount for being subscribed, but that appears to have disappeared and ordering a report now requires me to re-enter credit card data which it has never done before.  I decided not to buy the report.

[Anonymous]

MyFico better get their **bleep** together plain and simple.. And for the amount they charge for monitoring all 3 they should ACTUALLY monitor all 3

[Anonymous]

Same problem here. A new account and account balance change reported on my EQ report three days ago has still not triggered an alert. Two calls to customer service (sic) failed to address the issue. I was hung up on after I requested to speak to a supervisor, and received no call back. There no excuse for this poor level of service for the amount that I have paid.

[Anonymous]

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@Anonymous wrote:

Same problem here. A new account and account balance change reported on my EQ report three days ago has still not triggered an alert. Two calls to customer service (sic) failed to address the issue. I was hung up on after I requested to speak to a supervisor, and received no call back. There no excuse for this poor level of service for the amount that I have paid.

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That says alot, they are right on time billing everyones card then hang up on you if you voice your concern over services not being rendered.

[Anonymous]

So I let it ride another month as I have been playing with balances.

And low and behold, I get an update from Experian about a significant balance change but not on myFICO, I figure it might be a time lag, no big deal.

Just to add insult to injury, a few minutes ago, I get a text message from myFICO telling me that my Experian was "all clear this week".

[Anonymous]

myFICO experian update roughly 48 hours behind Experian.  I can live with that if it keeps up.