Anyone else have this happen?

[kc12286]

I signed up for SW about three months ago and every time I've gotten an alert, it's a double alert. It reports the same account twice and mentions the change, It will say "2 of your accounts reported balance increases" but it's the exact same account and balance. Here's another example:

4 of your accounts reported balance increases

TD BANKNORTH -TD BANKNORTH  New balance: $391 Show/Hide Details Account opened: 7/2006 Description: Credit card Amount in H/C column is credit limit   Previously reported Newly reported Account balance: $228 $391 You received this alert because this balance increase of $163 (71% of previous balance) exceeded your alert limit of $5. You can change the settings for this kind of alert here. Contact: TD BANKNORTH -TD BANKNORTH, 32 Chestnut St, Cards, Lewiston, ME, 042407765   •   (800) 462-3666

MACY'S/DSNB  New balance: $56 Show/Hide Details Account opened: 7/2009 Description: Charge   Previously reported Newly reported Account balance: $0 $56 You received this alert because this balance which was previously $0 increased to $56. This exceeded your alert limit of $5. You can change the settings for this kind of alert here. Contact: MACY'S/DSNB, PO Box 8218, Mason, OH, 450408218   •   (800) 243-6552

TD BANKNORTH -TD BANKNORTH  New balance: $391 Show/Hide Details Account opened: 7/2006 Description: Credit card Amount in H/C column is credit limit   Previously reported Newly reported Account balance: $228 $391 You received this alert because this balance increase of $163 (71% of previous balance) exceeded your alert limit of 5%. You can change the settings for this kind of alert here. Contact: TD BANKNORTH -TD BANKNORTH, 32 Chestnut St, Cards, Lewiston, ME, 042407765   •   (800) 462-3666

MACY'S/DSNB New balance: $56

So the question becomes is this triggering a decrease in score. As far as I CAN tell, the last time I pulled my EQ nothing was double posting.

[llecs]

You'll get the double alerts if you set the option box in Settings to "Y" for yes for alerts due to 1) when your balance hits 5% higher or more and 2) when your balance increases by a buck or more. So, if that TD account goes from $228 to $391, you increased by a dollar or more and 5% or more, which would result in two alerts for the same account. You can always set one to "N" for no and the double alerts will stop.

[kc12286]

OK, thanks. But then why did I get the double alert for the appearance of a new account? I can understand the fact that I had "yes" checked for an increase in $5 or 5%, but since this was a new account, a car loan, it appeared twice as well.

[llecs]

I can't speak to the car loan. You wouldn't have a screenshot handy, would you?