Blocked from seeing my dash

[Firefly_1984]

I don't know what happened. I tried to order an Experian credit report and not only did it reject it (but STILL charged my credit card), I can't even see my ScoreWatch or anything on my account. It says I was blocked from purchasing any further Experian products.  This is very frustrating.    

[elim]

verification?

did you error on one of the questions?

did it say to call?

[Firefly_1984]

It said it could not verify my identity, and needed me to call, with information pertaining to my identity (credit card statements and such).  But I don't understand why they would block me from seeing ANYTHING on my account, even the other 2 bureaus?!  I'm really frustrated right now. It was only Experian too. I was able to purchase TU with NO problems, but trying to buy Experian locked me out completely...  frustrates me that I have to wait until Monday  to find out what's wrong. I know I placed a fraud alert on my accounts due to the Anthem hack.  But it doesn't make any sense that one bureau would work, and the other would not. 

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@elim wrote:

verification?

did you error on one of the questions?

did it say to call?

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[Firefly_1984]

Here is what I get, in place of my Dashboard.... 

Thank you for visiting myFICO.com®.

For your protection, your account has been blocked from ordering an Experian product. To remove this block, or for any additional information, please click Contact Us and type "Error 312" in your E-mail. You can reach us by telephone at 1-800-319-4433 Monday - Friday 6:00AM - 6:00PM or Saturday 7:00AM - 4:00PM PST.

Thank you
myFICO Customer Care   

[elim]

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@Firefly_1984 wrote:

It said it could not verify my identity, and needed me to call, with information pertaining to my identity (credit card statements and such).  But I don't understand why they would block me from seeing ANYTHING on my account, even the other 2 bureaus?!  I'm really frustrated right now. It was only Experian too. I was able to purchase TU with NO problems, but trying to buy Experian locked me out completely...  frustrates me that I have to wait until Monday  to find out what's wrong. I know I placed a fraud alert on my accounts due to the Anthem hack.  But it doesn't make any sense that one bureau would work, and the other would not. 

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@elim wrote:

verification?

did you error on one of the questions?

did it say to call?

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 yeah i got blocked for verification before. they block everything because if it isn't you ordering that report then you would'nt want that someone looking at any of your other reports so they block everything until you verify. it's simple and they are freindly when you call. you just have to wait for office hours. 

i havent had a fraud alert on any of my reports so that may be it also. regardless, i'm sure they will handle it when you call

best of luck   :]

[Firefly_1984]

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@elim wrote:

 yeah i got blocked for verification before. they block everything because if it isn't you ordering that report then you would'nt want that someone looking at any of your other reports so they block everything until you verify. it's simple and they are freindly when you call. you just have to wait for office hours. 

i havent had a fraud alert on any of my reports so that may be it also. regardless, i'm sure they will handle it when you call

best of luck   :]

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Well, it WAS me ordering.  I guess I should be grateful for the security measures they have in place here.   Still a pain to deal with, though. Thank you so much!