Cancelling Membership-This is not a good service

[Monya]

I totally agree! The alerts stopped! In the beginning, during the "FREE TRIAL" I received regular alerts, based on the settings I put in place. Boy, the regular alerts were great! Then when the free trial was over and I PAID for the service....I received practically nothing! And there was PLENTY of activity on my account to be reported!  I just paid again for the scores...even though I thought the (approx.) 90.00 I paid was for a full year??? I have a question....my three scores vary greatly (by 25 points!) which one is actually used by creditors, or do they take an average of all three? I will be applying for a mortgage in about 2 months and I would like to know.

Oh, and one more beef I have ....I wrote a letter to customer service about a particular issue. I received a reply which was obviously some pre-written stock answer and it did not answer my question. I wrote again, telling them that the reply did not answer my question. Well guess what....I RECEIVED THAT VERY SAME EXACT PRE-WRITTEN STOCK ANSWER!  So, I wrote again, expressing my dismay over these stock replies and that I wanted a HUMAN to answer my letter. NOTHING! They did not reply to that letter!  I hope the "powers that be" are reading this...maybe some changes can be made. But probably not....these people probably believe they have a product/service that can not be duplicated anywhere and we have no choice but to accept the poor and misleading service!  

[Anonymous]

I cancelled my membership today. This is why:  I have been paying every month for alerts, which have been showing my score going UP and UP and UP.. to a high of 776, at which time I finally decided to shop for a new car.  One month later, no "alerts" but they are taking their monthly dues, and the car dealership tells me "Oh, your score is 670".. a full ONE HUNDRED points lower.  But I have received NO alerts and done nothing different, so WHY would my score have dropped 100 points??

I called FICO Customer "Care" and was given some rude runaround about "scores are different" and lenders can use whatever they want, blahblahblah.  I pulled an Experian report and it was not even close to 776. 

I don't know where these people get their numbers, but IMHO, it is a true ripoff.  Get a free credit report every year, stay on top of it and forget about FICO products.  My report has NO late payments, Ever. No bankruptcy, EVER.  No chargeoffs, etc., and good ratios.. I only owe a small amt on one card.  As the dealership said: "Your credit is perfect.. we don't understand this score."  Neither do I, and I'm tired of trying.

Stay on top of it, yes.  But pay for it... NO !

[Tuscani]

First off all, your auto scores are not the same as your score from myfico.com. Auto enhanced focuses on your auto loan history. I don't understand why there would be 100 pt difference if you have no derogs.

You said you pulled your EX.. except the monitoring only applies to your EQ report. Pull your EQ report. It should be what you expect.

[yoreljm]

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Monya wrote:

I totally agree! The alerts stopped! In the beginning, during the "FREE TRIAL" I received regular alerts, based on the settings I put in place. Boy, the regular alerts were great! Then when the free trial was over and I PAID for the service....I received practically nothing! And there was PLENTY of activity on my account to be reported!  I just paid again for the scores...even though I thought the (approx.) 90.00 I paid was for a full year??? I have a question....my three scores vary greatly (by 25 points!) which one is actually used by creditors, or do they take an average of all three? I will be applying for a mortgage in about 2 months and I would like to know.

Oh, and one more beef I have ....I wrote a letter to customer service about a particular issue. I received a reply which was obviously some pre-written stock answer and it did not answer my question. I wrote again, telling them that the reply did not answer my question. Well guess what....I RECEIVED THAT VERY SAME EXACT PRE-WRITTEN STOCK ANSWER!  So, I wrote again, expressing my dismay over these stock replies and that I wanted a HUMAN to answer my letter. NOTHING! They did not reply to that letter!  I hope the "powers that be" are reading this...maybe some changes can be made. But probably not....these people probably believe they have a product/service that can not be duplicated anywhere and we have no choice but to accept the poor and misleading service!  

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I complained and they said (it just so happened) that the day i used my second free power score was the day my score changed, and that's why i did not get an alert... so to be nice, they gave me another free powerscore

[yoreljm]

I pulled another report today and low and behold, my score had fallen from 622 to 607, and I had gotten no notification. I bet they are going to tell me that (it just so happened that) my score fell today; I if I had waited I would have been notified.

[Anonymous]

Like others who have posted, I too am VERY disappointed in this service. To make matters worse, I CAN'T cancel untl I've paid three months! (I'm paying per month, instead of once per year). Here are just a few issues I have with this site: 

1. myfico should have made it VERY clear to anyone signing up that you can't cancel this service for three months if you choose the pay-each-month option. Instead, it's buried in the fine print (I can only guess they're ashamed of it). Attention site owners: that is VERY unethical.

2. I ONLY saw my credit score change when I used one of the "free" scorepower reports, or had to BUY another one. I NEVER got an email that my score had changed.

3. The WHOLE PURPOSE of signing up for this service (for most people) is to be notified when their score changes, but it's 100% obvious that you have to PAY for a scorepower report to see these changes. This is the opposite of what myfico would lead you to believe.

4. I also called customer service about this issue, and they ALSO told me that my score "just happened" to have gone up on the day I requested a scorepower report, and that's the reason I didn't get an alert. Yeah, right. I just did another scorepower report this morning, and guess what? My score changed again ... and AGAIN I received no alert.

5. Finally, I can only conclude that this site is a borderline scam operation because I pay a monthly fee for a service I don't get, I have to pay extra to get what I thought I was getting in the first place, and I can't cancel this "service" until I've used it for three months.

AM I THE ONLY ONE SO UPSET ABOUT THIS?!

[Anonymous]

sirpaul,

No you are not the only one. I am in the same boat as you. I am just so disgusted that I really havent felt compelled to write it out like you have. I am truly pissed off about this service.

I feel that Myfico is totally dishonest in their proclamation of what this service truly is. In no way, shape, or form do I see value in this service beyond the 2 free credit reports you obtain in the beginning. If Myfico was honest about what they really offer I wouldnt have room to complain. However, they totally state service which they can not deliver to their paying customers.

I repeat;

Myfico is advertising a service that they CAN NOT deliver.

In the next 3 days my credit cards should report to the credit agencies. It will be interesting to see how long, or if at all, Myfico takes to send me alerts about the changes in my balances and credit score (which is what initiated this whole thread).

[Anonymous]

fsume93,

I share your disdain and dismay. MyFico should advertise their products for what they are and not more. If they wish to compete with 3-in-1 reports with daily pulls, then create it or get off the pot.

MyFico products aren't useless, just different from 3-in-1s. Stand on that which they are, or morph into that which they really want to be.

[MM1234]

Ive used the Score Watch since Dec 2006 and every month I get a notice that it was going up and up. So I go and buy all 3 scores monthly. ( to me its worth the few bucks monthly ). And MyFico is right on money with the Alerts. However this month I got an alert that there was NO Change. This sounds right cuz the past month I only paid the min on my cards.

I wonder if your Auto Loan guys Pulled your EX report. Or the one that was way off from the MyFicos. MyFICO only shows the EQ. report. I just skimmed the post but saw that part.

Still - I hope it all finally works out or the other services work out so we all can be in Perfect Sync. Personally I was gonna go over to TRUE CREDIT but once I truly found out that FICOs are the main scoreing system I stayed put. But I too would want to quit if I started getting no updates.

[MM1234]

Well heres a Follow up. I just ordered all 3 scores again and EQ and EX are the same but my TU dropped a few points due to a Biz Line of Credit Inquiry my biz opened in the company name. Actually they pulled my TU 2x in a week. Hmmm? Well I was approved so its worth the few points for me.

I didn't get an alert cause myFICO and TU are not connected so the only way to see this change is by ordering a new report. If my EQ would have changed I would expect to get an alert since MyFICO and EQ are partners.

Now if I ever see a change in my EQ that I wasnt sent an alert I would probably check with Customer Service.