EQ score not updating in almost 3mo

[Cindy_FICO]

Hi all - If you have a concern about your Equifax alerts, the best thing to do is to contact our Customer Care team - they are there to help with these types of questions and can help you figure out if there is an issue with your Equifax alerts. They can also help you go over your credit reports and alerts. Since this is a public forum, we can't help you directly on here and have to go through Customer Care even if we wanted to. You can contact them at 1-800-319-4433 (Mon - Fri 6am to 6pm PT & Sat 7am to 4pm PT).

Also, it's stickied at the top of the board, but I'll post it here again: while this board is intended to be the place for myFICO customers to share information with others, it should not be confused with myFICO Customer Care.  The moderators and administrators here don't have access to the account information needed to resolve specific product-related issues for individuals, so please direct any questions that require access to your own account to myFICO Customer Care. 

[designated_knitter]

FYI -- customer care is no help at all.

I had been having the EQ issue for a long time and finally called in on 03/04/2020 (I guess this really starts to bug me almost exactly once a year). 

The person I spoke to at the at time told me it was related to custom alerts  and I posted on this thread here:

https://ficoforums.myfico.com/t5/myFICO-Product-Feedback/When-is-MyFico-going-to-start-showing-updat... 

So today, I get an alert that TU score had changed -- and yesterday I got an alert that EX had changes -- but neither score change updated in my dashboard.

SOOOOO I called back today and this time, the CS person told me to turn off Custom Alerts for EQ but set the threshold to 1.00 and that "definitely" should fix it!

Still no explanation for the lack of change in Dashboard for TU and EX.

I would like a free report since this is not what I'm paying for every month.

[Anonymous]

Yeah I’ve been having two issues for Quite a while and I’ve contacted customer care and I’ve got I don't know how many emails back-and-forth, but the problems still have not been resolved unfortunately. So I must agree the help there isn’t getting it done.

On the mobile app, I cannot access account details in the 3B the majority of the time and when it requires you to login after so many Face ID logins, there’s a glitch everytime where I have to close & restart the app a 2nd time everytime to stop it from glitching. anybody else having these problems on the iOS app?

No problem on web login that I’ve noticed, but I rarely use PC, so that makes it even worse because if I need account details, I’ve got to go to a PC. I can’t, as I should be able to, use the mobile app to do so despite paying for that convenience.

Customer service definitely needs some reforms, imho, regarding getting issues solved. I mean they’re courteous and try to be helpful, but we need the problems solved.

The the front line customer service can’t fix these issues, no matter how bad they want to. for instance, mine will require an update to the app because there’s obviously a glitch/bug in the app. Customer service can’t fix that.

Some of these other issues require software engineers, not customer service call center employees.

[designated_knitter]

Oh, I forgot to add that after putting me on hold to "investigate further" (after having to wait on hold for 10 minutes to even get through to a human) and going through the most basic steps ("disable score alerts on EQ"), I got hung up on.

The thing that gets me is why the heck are they even working on a Beta version of their service if they haven't even gotten the existing one working as it should.  Basically, putting fresh paint on a house with broken pipes and water leaking all over the place.

It would be one thing if there was a viable alternative to myFico -- yeah, there is Experian but they only update once a month.  There are the numerous sites that pedal vantage scores.  But the only place where you can really get your true FICO scores is myFico -- seems like a bit of an anti-trust thing, if you ask me.

[Anonymous]

Yeah I have the basic Experian, but if you compare the premium, it’s just you don’t get the alerts throughout the month for the other two bureaus, i think and no Version 9. But there is that one other service I forget its name, but they’re still working out the kinks they’re new, but they give like 28 scores too, i think.

I like MF, I just wish they would fix the problems.