Equifax hasn't updated in months - reply here if you are affected by the issue

[tomfromrictmame]

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@designated_knitter wrote:

I still do not get score changes unless I purchase a new report.

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I would urge you to call them, calmly explain the situation, provide the details and ask to speak with a supervisor. I believe the key is to get a commitment they will contact Equifax directly to work the problem. If the supervisor won't commit to that ask them to escalate your ticket to a manager. Be factual and unemotional. Good luck. 

[Anonymous]

Looks like the same thing is happening to me, along with not much coming from Experian at all.  https://ficoforums.myfico.com/t5/myFICO-Product-Feedback/FICO-Score-8-on-dashboard-not-updating-Anyo... Definitely not worth the money if this is how it works now.

[BMW_328i]

My EQ was acting strange as well. This score is usually my high score but it was lagging behind EX/TU for almost two months. Then on 4/7, it increased by 54 points for reasons unknown to me. I can only guess. We shouldn't have to make educated guesses!!!!

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@tomfromrictmame wrote:

This evening I received a score alert from Equifax and the newly updated score in the exact range I believed it should be. I suspect this has to do with the escalation to Equifax by myFICO. I will consider the problem resolved after I speak with myFICO and see additional acore updates. I am hopeful. 

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[TheBrodster]

Hi BMW_328i,

I can make some guesses as to the large jump based on your scores.

1. Major collection(s) fell off report
2. Late payments(s) fell off report
3. You payed off a loan

Those first two scenarios can really ding you bad when you are in the lower scores.  I can see as you are aging your report your scores are going up.  Nice work!!!

FICO® ULTIMATE 3B Member since 2018-12
FICO SCORE 8
Starting scores: 765, 771, 740
Current scores:  827, 819, 826
Goal scores:       830, 830, 830

[Anonymous]

Having the same issue here.  

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@Anonymous wrote:

Looks like the same thing is happening to me, along with not much coming from Experian at all.  https://ficoforums.myfico.com/t5/myFICO-Product-Feedback/FICO-Score-8-on-dashboard-not-updating-Anyone-else/td-p/6291664  Definitely not worth the money if this is how it works now.

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[designated_knitter]

So today for the first time in YEARS my EQ score updated in conjunction with changes to my credit report!  I nearly fell off my chair!

Maybe they're fixing it?  Or maybe this I was time for the broken clock to actually show the correct time!

[finfree]

No update from Equifax for months. We're paying for monitoring of all three bureaus and only getting monitoring of two. Has MyFICO formally addressed this issue?

[UncleB]

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@finfree wrote:

No update from Equifax for months. We're paying for monitoring of all three bureaus and only getting monitoring of two. Has MyFICO formally addressed this issue?

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Nobody here will be able to answer account-specific questions.  You really should give myFICO Customer Service a call.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

[Bflores82]

I am having the same issue. When I contacted them they stated the updates weren't being reported from the credit card companies but I got proof they have been. My score hasn't changed in months even after paying large accounts down. 

[GZG]

I get this on the main myEquifax front page, but when I click into Your Credit -- Credit Score, it's been updating correctly. 

Navy and Andrews have both been able to pull a EQ Fico score for me, so I think this the extent of the troubles I'm having with them.