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Equifax hasn't updated in months - reply here if you are affected by the issue

tomfromrictmame
Frequent Contributor

Re: Equifax hasn't updated in months


@designated_knitter wrote:

I still do not get score changes unless I purchase a new report.


I would urge you to call them, calmly explain the situation, provide the details and ask to speak with a supervisor. I believe the key is to get a commitment they will contact Equifax directly to work the problem. If the supervisor won't commit to that ask them to escalate your ticket to a manager. Be factual and unemotional. Good luck. 




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Message 11 of 18
CentralNY
Established Member

Re: Equifax hasn't updated in months

Looks like the same thing is happening to me, along with not much coming from Experian at all.  https://ficoforums.myfico.com/t5/myFICO-Product-Feedback/FICO-Score-8-on-dashboard-not-updating-Anyo... Definitely not worth the money if this is how it works now.

Message 12 of 18
BMW_328i
New Contributor

Re: Equifax hasn't updated in months

My EQ was acting strange as well. This score is usually my high score but it was lagging behind EX/TU for almost two months. Then on 4/7, it increased by 54 points for reasons unknown to me. I can only guess. We shouldn't have to make educated guesses!!!!

@tomfromrictmame wrote:

This evening I received a score alert from Equifax and the newly updated score in the exact range I believed it should be. I suspect this has to do with the escalation to Equifax by myFICO. I will consider the problem resolved after I speak with myFICO and see additional acore updates. I am hopeful. 


Starting FICO 8s | 01/2020: EQ 495 ✦TU 471 ✦ EX 505
6Month FICO 8s | 06/2020: EQ 576 ✦ TU 533 ✦ EX 543
7Month FICO 8s | 07/2020: EQ 598 ✦ TU 530 ✦ EX 567
12Month FICO 8s | 01/2021: EQ 606 ✦ TU 589 ✦ EX 576
15Month FICO 8s | 04/2021: EQ 634 ✦ TU 613 ✦ EX 598
Message 13 of 18
TheBrodster
Member

Re: Equifax hasn't updated in months

Hi BMW_328i,

 

I can make some guesses as to the large jump based on your scores.

  1. Major collection(s) fell off report
  2. Late payments(s) fell off report
  3. You payed off a loan

Those first two scenarios can really ding you bad when you are in the lower scores.  I can see as you are aging your report your scores are going up.  Nice work!!!

 

FICO® ULTIMATE 3B Member since 2018-12
FICO SCORE 8
Starting scores: 765, 771, 740
Current scores:  827, 819, 826
Goal scores:       830, 830, 830

Message 14 of 18
toolate1
Member

Re: Equifax hasn't updated in months

Having the same issue here.  


@CentralNY wrote:

Looks like the same thing is happening to me, along with not much coming from Experian at all.  https://ficoforums.myfico.com/t5/myFICO-Product-Feedback/FICO-Score-8-on-dashboard-not-updating-Anyo... Definitely not worth the money if this is how it works now.


 

Message 15 of 18
designated_knitter
Established Contributor

Re: Equifax hasn't updated in months

So today for the first time in YEARS my EQ score updated in conjunction with changes to my credit report!  I nearly fell off my chair!

 

Maybe they're fixing it?  Or maybe this I was time for the broken clock to actually show the correct time!

Started Over Again after Cap1 Death Penalty:
06/15/2019:
03/02/2021:
04/06/2021:
05/28/2021:
Lesson Learned: DON'T POKE THE BEAR!!! THE BEAR WILL WIN!!!
Message 16 of 18
finfree
Regular Contributor

Re: Equifax hasn't updated in months

No update from Equifax for months. We're paying for monitoring of all three bureaus and only getting monitoring of two. Has MyFICO formally addressed this issue?


Starting Score (October 7, 2010): EQ: 698 TU: 709
Interim Score: EQ (October 21, 2010): 714 TU (November 2, 2010): 732
More Recent Interim Score: (March 14, 2018- all FICO8): TU: 831: EQ: 824: EX: 827
Goal Score: 850 all

Message 17 of 18
UncleB
Moderator

Re: Equifax hasn't updated in months


@finfree wrote:

No update from Equifax for months. We're paying for monitoring of all three bureaus and only getting monitoring of two. Has MyFICO formally addressed this issue?


Nobody here will be able to answer account-specific questions.  You really should give myFICO Customer Service a call.

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

Message 18 of 18
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