FICO 3-Bureau Credit Monitoring Issues and Troubleshooting

[Anonymous]

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Hi Karin,

My score changed for TU and EX. I have access to FICO 08 Scoring models via other means. However, the 3 report monitoring service has not updated my scores for either. My score changed on August 27th for TU, as an example, and my score given by the 3-monitoring service has not changed since the 22 of  August. So, that is another issue. 

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To make sure I understand - you said that your score changed on 8/27 for TU. You were alerted to this score change by the FICO 3-Bureau Monitoring product - yes/no?

If the answer is yes, then when you on the Member Center Dashboard and are viewing your 3 scores at the top -  are you saying that the TU score reflected there is not the same as the score change reflected on the 27th? 

Thanks,

K

[BootStraps]

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@Anonymous wrote:

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@EW800 wrote:
Same here.... No report or score change alerts from TU/EX at all.

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Ok guys - after doing a lot of discussion with the team, here is what I am understanding your concerns to be:

1. You ARE getting balance change alerts for EFX
2. You are NOT getting balance change alerts for TU (which is the how the product works today and should not be expected to provide these alerts at present)
3. You are NOT getting balance change alerts for EXP

So here is my takeaway on the above situations:

• Yeah for #1! 
• This should be expected behavior since TU does not currently monitor balance changes (increases or decreases) 
• As for Experian, after much discussion with the team to understand why folks are not receiving balance change alerts I learned that it seems that each of the credit bureaus has their own set of data and requirements. Because of this, credit file changes are tracked differently at each bureau, and thus your alerts are triggered by different thresholds for each CRA.  While I am not able to disclose the exact differences, it seems that EXP's thresholds are different which is likely contributing to why you are not seeing alerts for EXP coincide with your balance change alerts from EFX. If the change is big enough to hit a certain threshold, you’ll receive a EXP balance change alert.

Please let me know if this doesn’t make sense of your experiences.

Thanks!

K

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Certainly TU should be alerting on a new account that was not there before. The service is not even picking up these kinds of major changes.

[heyarrnold]

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@Anonymous wrote:

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Hi Karin,

My score changed for TU and EX. I have access to FICO 08 Scoring models via other means. However, the 3 report monitoring service has not updated my scores for either. My score changed on August 27th for TU, as an example, and my score given by the 3-monitoring service has not changed since the 22 of  August. So, that is another issue. 

---

To make sure I understand - you said that your score changed on 8/27 for TU. You were alerted to this score change by the FICO 3-Bureau Monitoring product - yes/no?

If the answer is yes, then when you on the Member Center Dashboard and are viewing your 3 scores at the top -  are you saying that the TU score reflected there is not the same as the score change reflected on the 27th? 

Thanks,

K

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You were alerted to this score change by the FICO 3-Bureau Monitoring product - yes/no? NO, Barclay alerted me of the change. And this was due to the fact that a medical debt/loan was reported. I have access to my credit report. 

My scores for TU and EX have NOT updated by the FICO 3-Bureau Monitoring product since Aug 22. 

[Anonymous]

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@EW800 wrote:
Thank you, Karin.

So.... If a change is "big enough", we should see an Exp alert. How about Exp score changes? Do they also have to be a change to a certain degree?

How about TU score changes? What can we do to begin receiving these?

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Score changes resulting from a balance increase/decrease do have to move by a certain degree/amount. Of course, other credit events can cause your score to change - IE: if you were to have a BK (bankruptcy) item appear on your credit filt, this would trigger an alert and an associated score change.

As far as TU is concerned, I can only say that it is a known (and disclosed) limitation of the product that balance changes are not active at this time. I'll press to see if I can get any more info that I can disclose on the forums, but I'll set expectations low. 

I hope this helps.

K

[Anonymous]

Thanks for the quick reply. So I can investigate this further, can you please tell me what the alert from Barclays was for (if you feel ok sharing that with me that is - maybe  via private message if that feels more safe?). This way, I can work the type of alert you received back with the team to confirm whether or not the 3-Bureua Monitoring product should have triggered an alert. 

K

[EW800]

Thank you again, Karin.

I regard to TU, I understand the limitations as far as balance changes. How about SCORE changes from TU? Should we be receiving notification?

Thank you again.

[heyarrnold]

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@Anonymous wrote:

Thanks for the quick reply. So I can investigate this further, can you please tell me what the alert from Barclays was for (if you feel ok sharing that with me that is - maybe  via private message if that feels more safe?). This way, I can work the type of alert you received back with the team to confirm whether or not the 3-Bureua Monitoring product should have triggered an alert. 

K

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I'll PM you

[_sidhe_]

I am receiving notifications of accounts changes for TU and EX via other means but NOT for FICO'S 3 credit bureau monitoring service.

I've honestly think we've all been patient enough with the lack of action on the part of FICO in getting this taken care of by the proper people. Especially since people who paid for the $29.95 version aren't having this trouble from what I've read.

I've finally given in and contacted the BBB for California because maybe, just maybe, they can get FICO to straighten this out and allow cancellations until this is fixed. I had to buy an updated 3 score/3 report product just to know that TU has updated my score. I shouldn't be locked into another two months of service for a product that doesn't work as advertised.

It really isn't unreasonable for us, as customers, to receive the product FICO advertised and sold. The fact that, if you bought the $29.95 version, these problems don't exist is especially galling.

[Anonymous]

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Certainly TU should be alerting on a new account that was not there before. The service is not even picking up these kinds of major changes.

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So are you saying that the 3-Bureau Monitoring product sent you an New Account alert for EFX but that you did not receive a similar alert from TU or EXP?

Thanks,

K

[BootStraps]

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@_sidhe_ wrote:
I am receiving notifications of accounts changes for TU and EX via other means but NOT for FICO'S 3 credit bureau monitoring service.

I've honestly think we've all been patient enough with the lack of action on the part of FICO in getting this taken care of by the proper people. Especially since people who paid for the $29.95 version aren't having this trouble from what I've read.

I've finally given in and contacted the BBB for California because maybe, just maybe, they can get FICO to straighten this out and allow cancellations until this is fixed. I had to buy an updated 3 score/3 report product just to know that TU has updated my score. I shouldn't be locked into another two months of service for a product that doesn't work as advertised.

It really isn't unreasonable for us, as customers, to receive the product FICO advertised and sold. The fact that, if you bought the $29.95 version, these problems don't exist is especially galling.

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Have we actually confimed the the higher priced product is not having this issue?

I've only really seen commentary from those that bought the 20 dollar service. I'd rather not make that assumption based on LACK of feedback.