@Anonymous wrote:I just spoke with support and she said this is the first time she or others have heard about these problems.
@Anonymous wrote:
I am saying that when I got my 3-bureau report the first day of the service the new account was already showing on EX and EQ and NOT showing yet on TU. The other service that I use will frequently show TU updating the same thing days later.
The new card account has since shown up on my TU report but no alert has come in on the 3B from TU indicating that there is a new account.
To clarify, when you say that the "new card account has since shown up on my TU report but no alert has come in on the 3B from TU" - you are saying that you have viewed this new account on a TU credit report provided by FICO? Correct?
If that is correct, then I can understand why you are wondering about your new account alert for TU went. Would you be willing to submit a support incident (if you haven't already - if you have, please let me know) so that we can get permission to view your account in further detail? I'd like to see if we can determine, using your account as an example to the team, what you are reporting. This way we can investigate something specific.
Thanks!
K
I have no problem with that at all. I will submit a support incident as soon as I figure out how. 
Starting Score: All Under 590 (8/2011)
@BootStraps wrote:
@Anonymous wrote:
I am saying that when I got my 3-bureau report the first day of the service the new account was already showing on EX and EQ and NOT showing yet on TU. The other service that I use will frequently show TU updating the same thing days later.
The new card account has since shown up on my TU report but no alert has come in on the 3B from TU indicating that there is a new account.
To clarify, when you say that the "new card account has since shown up on my TU report but no alert has come in on the 3B from TU" - you are saying that you have viewed this new account on a TU credit report provided by FICO? Correct?
If that is correct, then I can understand why you are wondering about your new account alert for TU went. Would you be willing to submit a support incident (if you haven't already - if you have, please let me know) so that we can get permission to view your account in further detail? I'd like to see if we can determine, using your account as an example to the team, what you are reporting. This way we can investigate something specific.
Thanks!
K
I have no problem with that at all. I will submit a support incident as soon as I figure out how.
From the Dashboard, use the top navigation for "More". Then click on "Support" and off to the right, you'll see a box that says "Click here to submit your inquiry and we will respond within two business days." This will put you on the "contact us" page. This is the form you can use to submit a support incident online. Of course, you can contact us by phone as well as that customer support number is also listed on that page. Thanks! 
@Anonymous wrote:
@BootStraps wrote:
@Anonymous wrote:
I am saying that when I got my 3-bureau report the first day of the service the new account was already showing on EX and EQ and NOT showing yet on TU. The other service that I use will frequently show TU updating the same thing days later.
The new card account has since shown up on my TU report but no alert has come in on the 3B from TU indicating that there is a new account.
To clarify, when you say that the "new card account has since shown up on my TU report but no alert has come in on the 3B from TU" - you are saying that you have viewed this new account on a TU credit report provided by FICO? Correct?
If that is correct, then I can understand why you are wondering about your new account alert for TU went. Would you be willing to submit a support incident (if you haven't already - if you have, please let me know) so that we can get permission to view your account in further detail? I'd like to see if we can determine, using your account as an example to the team, what you are reporting. This way we can investigate something specific.
Thanks!
K
I have no problem with that at all. I will submit a support incident as soon as I figure out how.
From the Dashboard, use the top navigation for "More". Then click on "Support" and off to the right, you'll see a box that says "Click here to submit your inquiry and we will respond within two business days." This will put you on the "contact us" page. This is the form you can use to submit a support incident online. Of course, you can contact us by phone as well as that customer support number is also listed on that page. Thanks!
I just reread what you wrote earlier...
The other credit service that I use is not FICO; it happens to be usaa. The day I got the 3 bureau report from here, on the first day I signed up for the 3B service, my newest credit card was showing on EX and EQ on both here and on usaa. Since then the card HAS shown up on usaa TU, but I have gotten No alerts from the FICO 3B indicating that a new account has shown up on TU.
If it is showing up on the USAA monitoring, then it is active on the credit report. For some reason the 3B monitoring is malfunctioning enough to miss a major change like this.
I made sure that I was clearer when I sent the message to customer service, and I sent a copy of that note to you in PM.
I hope that this is fixed soon.
I just emailed support to see what they say. I've only had this thing a week so I'm not going crazy yet but it would be nice to know whats going on. Other accounts are starting to update and EX and TU have not updated. Those scores have definately changed so I would like to see that information even if its an updated score. If there is an expected delay, I would like to know about it so I can plan for it. I guess USAA just spoiled me lol.
Hopefully they respond with additional info and eventually find a solution for the EX issues. Once the additional TU support is added I'm sure the service will be great. If there is any new information once they email me I'll add it to the original post so others can at least see the information.
