Well, the drama continues on this issue. I have been in contact with MyFICO customer service multiple times and at a minimum I think there is a basic lack of understanding of my complaint. The last respons was a form-letter e-mail providing me with a code for a free TU FICO Standard report (Valued at $9.90!) and the issue was marked closed. (If I feel that this issue is not resolved to my satisfaction, I can contact them again)
What is the point of paying $50/year for a service if all it actually gives you is 4 $9.90 reports and nothing else?
Personal credit reporting update:
- 8/5 Alert from the absolutely free Credit Karma: New Car Loan in the amount of $xx,xxxx
- 8/6 E-mail from MyFICO quarterly monitoring: "No Alerts thw week from myFICO"
**bleep**?
Starting Score: 687 - 5/19/04
@PrimeRisk wrote:Well, the drama continues on this issue. I have been in contact with MyFICO customer service multiple times and at a minimum I think there is a basic lack of understanding of my complaint. The last respons was a form-letter e-mail providing me with a code for a free TU FICO Standard report (Valued at $9.90!) and the issue was marked closed. (If I feel that this issue is not resolved to my satisfaction, I can contact them again)
What is the point of paying $50/year for a service if all it actually gives you is 4 $9.90 reports and nothing else?
Personal credit reporting update:
- 8/5 Alert from the absolutely free Credit Karma: New Car Loan in the amount of $xx,xxxx
- 8/6 E-mail from MyFICO quarterly monitoring: "No Alerts thw week from myFICO"
**bleep**?
PrimeRisk,
Sorry that you experienced this. Honestly it is not cool. I hope it does get resolved. With that said, I cancelled my scorewatch a couple of months back as it wasn't really timely or accurate. In my early stages of the rebuild process I was adding TLs quite frequently. So, I'd get updates from TU and Experian (CK and CreditSesame) but nothing from ScoreWatch. So I'd bite the bullet and purchase a new myFico report and score - Just to see how it affected, and sure enough the updates were done on the new report, but not caught by scorewatch. It is a great product when it works, but my reasoning for canceling it was that if the reports and alerts are not timely, I don't need to spend the money on it as it defeats the purpose.
Once again, I hope it gets resolved.
On the phone with myFICO customer service again. Again, I have to explain it over and over and over again that the service is advertised as offering DAILY monitoring and "immediate status alerts" when changes are detected. The CSRs just keep repeating over and over that there is ONLY quarterly alerts to changes in information.
While this is apparently the service they are providing, it is not the service I was sold. I was sold DAILY monitoring of my Personal Identity Data. What I'm getting is a bunch of excuses.
Well, the final chapter in the saga has been written. As of now, I am no longer a customer of myFICO. After wading through all of the double speak and denials, I've found out that there actually IS an escalation point when you call into customer service. I got to talk to one such "gem" after going through the regular denials at the CSR level.
With this manager we finally had a breakthrough; an admission that something is actually wrong. Well, I had to trap them with their own documentation stating that they were researching the problem. I knew they had issued a code for a free report, the manager read off the notes stating that the monitoring on my account wasn't functioning and upper level support was researching and that they believed this was an "isolated incident". Ok then, what's the incident they're researching if there isn't any problem? That's when we had the breakthrough.
Bottom line is that myFICO's customer service has gone to the dogs
The service itself does not work...well, at least for me if you believe the "isolated incident" comment
They recognize there is an issue, but apparently don't have any urgency to do anything about it
After over 10 years as a faithful, paying customer, I have lost all confidence in the services provided by myFICO. I will supposedly be issued a full refund and I will no longer subscribe. I will not use and cannot recommend any of myFICO's services. Do you want to find out that their monitoring service is broken on your account like it is on mine? You better believe that is the hard way to find out.
I suggest you head on over to CreditCarma.com where you get Weekly TU credit reports with scores and daily monitoring that ACTUALLY WORKS. I am walking proof that CreditCarma.com works when directly compared to the services at myFICO. Oh, and CreditCarma.com is a bit cheaper than myFICO...it's free.
See you there!