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Feedback wanted: myFICO site design improvements

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Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

I'd appreciate being able to re-order thread postings to show most recent first, e.g. the way it's possible to re-order emails by clicking column headings.

 

(Perhaps I'm just not using the topic threads properly?)

Message 31 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

In my opinion, as a developer, as a legal professional, as a consumer and if nothing else a dedicated FICO customer, when a person pays for their report, either they should have what they paid for available for good and not removed upon an expiration date set by your system or if you are going to enforce a loss for the consumer at a certain time, give them their money's worth.

 

You can do this simply by allowing either a fixed or unlimited update of their scores and report from the time they purchase the report until the date you have set for it to expire. The reason is that sometimes by the time a dispute is filed based on your information, it was a waste of time since it comes back from the CRA that they don't have information reported anymore which would have become evident has the person been able to refresh their report before sending out their disputes.

 

Given the significant amount you charge for the service, it is not too much to ask for this to be done. I know your ultimate goal is to make money and by taking away paid reports and making people pay again and again to get an updated score its a nice cash cow, but when it comes to loyalty, satisfaction, trust in the quality of service, it seems one sided and unfair to the consumer. Now I am going to probably get flamed by people who have recurring monthly setups with you that gives them that option and they might feel that maybe someone should sign up for that instead of complaining, but consider the efficacy of your service if that is the logic we are going to use? See the problem with that kind of thinking?

 

Ideally, I would like to see: When you purchase the scores, have it be available to you up to a year in full and after that at least show the score. Then use those scores to show a progress chart of some kind so people can visually track and see their progress and dips. Similar to the CreditKarma design which in value in useless but in design is good. Within the first 60 days allow a person to refresh their score and report without another charge at least once if not more. When the report "expires" the period of perks, then offer a discounted price as long as you are within 6 months of the last purchase if you are getting paying for new scores so its not such a big hit to the wallet to get a new update. I guarantee you that even though it seems like alot, in practice you will find the amount of loyalty business, the persistent business and repeated business will more than make up for any concessions you have to make.

 

Thanks for listening. Or reading I guess Smiley Happy

Message 32 of 67
ny7007
Established Member

Re: Feedback wanted: myFICO site design improvements

All I want to see really, besides the score even if it's old, is how long it's going to take before the "baddies" will be taken off of my report.  As for the score itself, you should really market your Scorewatch product better.  It's been more valuable to me than the actual report.  Perhaps when somebody purchases a report product, there could be a SW bundled with the report for more money.  SW has really been great.  It provides the graph people have been talking about, it provides the current FICO score and old FICO scores.  It's a great product.  Maybe if you include when the baddies will be off of the report plus the score, that would be an incredible product.  Thanks.
Message 33 of 67
LilyBee
Regular Contributor

Re: Feedback wanted: myFICO site design improvements

Within all the verbiage in there, I think I agree with Guardian about the added benefit of updating our FICO scores before our time limit for viewing runs out.  In January, I paid off a credit card, but it is still listed thereby affecting my credit score a month later.  What good is an old FICO score to me, considering the price we are paying, if it's still the same at the end of the time limit?  Is FICO responsible for our getting 'free annual credit reports" without the more useful credit score?

 

Since Experian, for some reason or other is not going to be included, will FICO be raising the fee for the other two scores?

 

Thanks.

--------------------------------------------------------------------------------
Starting scores:2007 - TU-850; EX-850; EQ-850. JUNE 11, 2015 - TU-850; EX-850, EQ-850 - Also FICO 8.
LATEST SCORES: EQ: 850; TU: 850; EX: 850; FICO 9 - AS OF MARCH 7, 2016

LATEST SCORES AS OF Nov. 24, /2016 - TU- 850; EQ - 846; EX - 836.- Smiley Sad
Scores as of June 1, 2017: EQ - 842; TU 841; EX - 842;
SCORES as of April 19, 2018: EQ - 834; TU - 841; EX - 832.
New numbers will be posted in 2021
Message 34 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

Please offer an alternative to the site www.freeficoscore.com.

 

Thank you

 

Message 35 of 67
iwantbettercredit
Regular Contributor

Re: Feedback wanted: myFICO site design improvements

I always print out my reports so I dont need them to stay on the site, but I think it is nice to see my credit score for the year and I agree a graph would be nice, it is easy to see the progress one is making when we can view all the score we purchase.  Also in this time of difficult financial stress I think it would be nice if more discount were given to members to purchase there reports and scores.  I for one will not be purchasing as many reports as I did last year if I have to pay regular price, it gets really expensive.Smiley Wink
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Message 36 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

We need to be able to have a free report to view when we get a SW alert. The reasons listed for a score change or account change a sometimes doesnt make since and a full report to view is needed to figure out whats going on.  We need more PRODUCTS / OPTIONS  to buy exspecially with experian scores gone.  We need a good service to do daily or weekly pulls of all 3 reports. Maybe a Transunion monthly score instead of quarterly. Maybe 5 scorepower reports from your choice of equifax or transunion or combined for $ 25 & you can use anytime during a year. Equifax that offers daily reports & a monthly score.  Im not sure , but more products PLEASE!! 
Message 37 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

Now that Experian scores are gone, I though this might be really nice. It would be a monitoring product for TU and EQ.

 

Maybe call it ScoreWatch+.

 

What would it do?

Check both TransUnion and Equifax reports daily for changes and alert when a change is found. It would update your score when an alert is found. When an alert is found, you would get very detailed info on the change.

 

What benefits would it provide?

*It would allow you 2 complete FICO reports per month, one Equifax and one TransUnion. These would rollover if not used.

*It would allow unlimited credit reports from both TU and EQ.

 

How much would it cost?

If you want to keep competitive, $18.95/month.

 

 

 

Message Edited by wcnghj on 02-15-2009 06:49 AM
Message 38 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

"Alerts for score & report changes" Maybe changing that would reduce the number of people not understanding what ScoreWatch does. It does not alert you when you score changes, only when the target score is reached, an alert happens or a new interest rate can be had.
Message 39 of 67
Anonymous
Not applicable

Re: Feedback wanted: myFICO site design improvements

FICO should terminate it's relationship with EX all together. Why is FICO continuing to allow EX to use its formula to market with lenders if EX will not allow consumers access to FICO?

Message 40 of 67
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