cancel
Showing results for 
Search instead for 
Did you mean: 

Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Established Contributor

Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

I signed up for the monthly 3 score service, 3B Ultimate I guess it's called..

Anyway, I'm getting this annoying green check mark saying my profile is only 60% complete and prompting me to enter my License info- Ok fine BUT

I live in WA state and we use the first 5 letters of the last name, I only have 4 in mine so they use an asterisk (*).

My Fico will NOT accept that and keeps prompting only alpha-numeric characters are allowed..

 

How do I fix that?

Can I at least turn off the prompt telling me I'm only 60% complete? 

 

Lastly, I would really like to be able to choose the default score version that posts on my dashboard. 

This would be a nice addition for the future. Thanks

 

UPDATE:

As of today, I believe day 3 since I bought the service, the prompt & green check mark at the top right have gone so that's a relief.

I would still like to be able to add my license number to have full use of the service.

Thanks. 

4 REPLIES
Moderator

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Hi @Pikaboo-icu,  I'm glad you were able to get rid of the checkmark.  

 

It's possible @Cindy_FICO will be able to offer suggestions for your DL# issue, and you might also consider reaching out to myFICO customer support directly... they might be able to bypass the hard edit from their end.  (I'm sorry that I can't provide you with a more definite solution; the myFICO product is supported separately from the forums.)

 

myFICO Customer Support can be reached here:

 

1-800-319-4433
6:00 AM to 6:00 PM - Monday through Friday (Pacific Time)
7:00 AM to 4:00 PM - Saturday (Pacific Time)

Message 2 of 5
Established Contributor

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE


@UncleB wrote:

Hi @Pikaboo-icu,  I'm glad you were able to get rid of the checkmark.  

 

It's possible @Cindy_FICO will be able to offer suggestions for your DL# issue, and you might also consider reaching out to myFICO customer support directly... they might be able to bypass the hard edit from their end.  (I'm sorry that I can't provide you with a more definite solution; the myFICO product is supported separately from the forums.)

 

myFICO Customer Support can be reached here:

 

1-800-319-4433
6:00 AM to 6:00 PM - Monday through Friday (Pacific Time)
7:00 AM to 4:00 PM - Saturday (Pacific Time)


 

Thank you so much UncleB!

 

Sadly the "check mark" prompt seems to come & go but I've just been ignoring it lol

I will give them a call if Cindy doesn't have a suggestion for me.

 

Thanks again.

CHEERS

Message 3 of 5
Administrator

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE

Giving our support team a call is the best option!

Message 4 of 5
Established Contributor

Re: Issue With Driver's License Entry On Ult 3-B Profile- UPDATE


@Cindy_FICO wrote:

Giving our support team a call is the best option!


 

Thanks.. I'll do that..

 

CHEERS

Message 5 of 5