I've emailed customer service regarding this issue (this past Monday), but as I've not heard a reply from them yet I thought I would ask the forum about this issue. I recently received my new Quarterly Report (was supposed to be on 10/25/10, but in actuality, you receive it the day AFTER the report due date...ahem!) -- and the "monitoring" tab has not updated to reflect the new score, increased/decreased $$$ amounts, nor the reduced number of baddies, etc.
Is this a known bug or something new? Either way -- I would love the monitoring tab to reflect the numbers from every report! Anyone else ever experienced this?
Starting Score January 1, 2010: 640
I can't speak for the quarterly report as I haven't received mine as of yet. But I can say that when I purchased a new report it did update the monitoring about a week later I believe.
Not sure if that helps you any and also not sure if that is how it is suppose to work, but I don't mind a little delay as long as it catches up at some point. 
No -- I wouldn't mind a one week delay either -- but it has now been two weeks and still not updated. So I think in this instance, something is certainly wrong...lol. No worries....just twittling my thumbs and waiting to hear something (or see it update!).