MyFico "Cancel Subscription" option not present

[elim]

 Smart Credit is the same way.  It's stupid to have to call to cancel.

 some people will "let it ride" (and pay for unwanted services) to avoid having to deal with the simple phone call.    strange.

[lg8302ch]

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@Anonymous wrote:

The 3 months is irrelevant to my original complaint anyway.

I signed up in January. The April re-bill date is the end of 3 months. However, lacking a cancel option online means that unless I take the time on the phone to call and deal with a customer service agent, they will automatically re-bill past the 3 months. There's no option to turn it off within this system.

Apologize all you want, but any business that takes subscriptions and money online and then refuses to let you cancel through that same medium, instead forcing you to call and talk to a script-monkey, is shady in my book. The ONLY reason they could CONCEIVABLY have for forcing you to call to cancel is so that they can try to convince you not to cancel. I'm not playing that game. 

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I fully understand your frustration and believe me I was at that exact stage 2 years ago. Calling from Europe a US toll free number which gets billed at regular international rates and then waiting for over 30 minutes on hold  drove me crazy and I did hang up again. After several unsuccessful attempts I simply pressed wrong numbers on IVR and finally got a live rep on the line. Reading your remarks and now two years later I have to assume it is intentional for the reasons I mentioned above. How about sending a support message requesting cancellation?

[Anonymous]

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@Anonymous wrote:

The 3 months is irrelevant to my original complaint anyway.

I signed up in January. The April re-bill date is the end of 3 months. However, lacking a cancel option online means that unless I take the time on the phone to call and deal with a customer service agent, they will automatically re-bill past the 3 months. There's no option to turn it off within this system.

Apologize all you want, but any business that takes subscriptions and money online and then refuses to let you cancel through that same medium, instead forcing you to call and talk to a script-monkey, is shady in my book. The ONLY reason they could CONCEIVABLY have for forcing you to call to cancel is so that they can try to convince you not to cancel. I'm not playing that game. 

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So I guess Experian is shady too?  In fact, every company is shady in your eyes?  You cannot cancel Experian online; you have to call them up and as mentioned, they will try to retain your business.  

You cancelling the services means nothing to me; but I have little patience for immature and ignorant statements that I see coming from individuals.  Especially, when I read nonsense such as calling reputable comanpies shady and thieves. And the truth usually is that the person complaining usually is just pointing their fingers to excuse their laziness, lack of comprehension and so on.  

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

What do you mean you can't cancel if it's less than three months?

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Meaning just that. They will charge you for 3 months, and you can't cancel it until that 3 months is over.

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It CLEARLY states that when you first sign up for the service, that you have to sign up for a minimum of three months.  The service is not crappy and MyFico are not thieves.  To say something like that weakens everything else you say afterwards.  

Credit Karma is a way better service?  Lol 

I am sure that you must not have read the many posts about CK providing inaccurate information?  It is my belief that right now the 3B score monitoring service is having problems, however, I still stand by the service.  

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Try to comprehend what you are reading and understand that that was a response to Robinhood. 

I don't think I find it as amusing as much as you find it. I paid for the CRAPPY monitoring. I had my credit ran at a dealership twice, and CK showed it the next day. Three months later and myfico still never alerted me that I had 2 new hard pulls in my credit report. What exactly are they monitoring?! You must be a myfico fanboi?!  

I don't use CK for scores. Never said I was. For monitoring it kicks myficos butt to moon and back. 

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I am no fanboi, I just have a low tolerance for bs and ignorance; in the form of whining.  

I really could care less what you think of me or MyFico....

[Gunnar419]

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@Anonymous wrote:

Apologize all you want, but any business that takes subscriptions and money online and then refuses to let you cancel through that same medium, instead forcing you to call and talk to a script-monkey, is shady in my book. The ONLY reason they could CONCEIVABLY have for forcing you to call to cancel is so that they can try to convince you not to cancel. I'm not playing that game. 

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Not to defend MyFico, which does have very poor customer service and some stupid policies, but I DID cancel online as I described near the top of this thread. Just click on contact us, then choose the option for billing question. They'd cancelled my monitoring subscription within a few hours.

Easier than spending a whole lot of time and energy being indignant.

Having said that, I agree with snooze_sensei that any company that allows you to sign up and pay online should also ALWAYS allow you to cancel online.

[MarineVietVet]

Frustration is one thing but let's not take this out on each other.

Please keep it civil.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

The 3 months is irrelevant to my original complaint anyway.

I signed up in January. The April re-bill date is the end of 3 months. However, lacking a cancel option online means that unless I take the time on the phone to call and deal with a customer service agent, they will automatically re-bill past the 3 months. There's no option to turn it off within this system.

Apologize all you want, but any business that takes subscriptions and money online and then refuses to let you cancel through that same medium, instead forcing you to call and talk to a script-monkey, is shady in my book. The ONLY reason they could CONCEIVABLY have for forcing you to call to cancel is so that they can try to convince you not to cancel. I'm not playing that game. 

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So I guess Experian is shady too? 

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This might shock you, but the whole credit system is a fraud to keep you in debt like good little sheep. 

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

What do you mean you can't cancel if it's less than three months?

---

Meaning just that. They will charge you for 3 months, and you can't cancel it until that 3 months is over.

---

It CLEARLY states that when you first sign up for the service, that you have to sign up for a minimum of three months.  The service is not crappy and MyFico are not thieves.  To say something like that weakens everything else you say afterwards.  

Credit Karma is a way better service?  Lol 

I am sure that you must not have read the many posts about CK providing inaccurate information?  It is my belief that right now the 3B score monitoring service is having problems, however, I still stand by the service.  

---

Try to comprehend what you are reading and understand that that was a response to Robinhood. 

I don't think I find it as amusing as much as you find it. I paid for the CRAPPY monitoring. I had my credit ran at a dealership twice, and CK showed it the next day. Three months later and myfico still never alerted me that I had 2 new hard pulls in my credit report. What exactly are they monitoring?! You must be a myfico fanboi?!  

I don't use CK for scores. Never said I was. For monitoring it kicks myficos butt to moon and back. 

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I am no fanboi, I just have a low tolerance for bs and ignorance; in the form of whining.  

I really could care less what you think of me or MyFico....

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It sure sounds like you are a fanboi when someone shares their negative experience here. You either work for myfico, or you are financially involved (subscription) with myfico that anyone that has negative experiences won't fit your personal views. That, or you just a authoritarian type of d-head and like to put down anyone alse with a different view. 

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

The 3 months is irrelevant to my original complaint anyway.

I signed up in January. The April re-bill date is the end of 3 months. However, lacking a cancel option online means that unless I take the time on the phone to call and deal with a customer service agent, they will automatically re-bill past the 3 months. There's no option to turn it off within this system.

Apologize all you want, but any business that takes subscriptions and money online and then refuses to let you cancel through that same medium, instead forcing you to call and talk to a script-monkey, is shady in my book. The ONLY reason they could CONCEIVABLY have for forcing you to call to cancel is so that they can try to convince you not to cancel. I'm not playing that game. 

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So I guess Experian is shady too? 

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This might shock you, but the whole credit system is a fraud to keep you in debt like good little sheep. 

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Really?  Ok I apply for a visa which gives me the terms before I accept. I have the choice of accepting or rejecting it.

Where exactly is the fraud in a legal sense? Or are you simply equating bad judgment with fraud?

[MarineVietVet]

Thread locked.

I asked for peace and quiet but some did want to play nice.