It's been a few hours since it first happened and it's still not fixed. I've tried on my phone app, phone browser, laptop & desktop but it's all showing old scores from 11/11/2019. I've even cleared the history, cookies, and cache from all devices but nothing changes. I've come to the conclusion that it's not my devices but the website.
No sorry for not updating my post. I ended up having to call customer service to have it manually refreshed for me.
Mine says its from a few days ago, but its WRONG big league! Every single other place I check my scores they're 40 points higher, both Fico and Vantage! Thinking of dropping this service!
I'm having the same problem! It's been going on forever. Every single other place I check, both Fico and Vantage, my scores are 40 points higher! I'm just wasting money it would seem!