RESOLVED -- Unable to change ScoreWatch settings

[Anonymous]

I have been trying to change my ScoreWatch settings on two different computers today.  When I click "save changes", it takes me back to the settings page, and nothing has changed.  What gives?  Anyone else having this problem?

Message Edited by Donut on 07-15-2008 03:14 PM

Message Edited by Barry on 07-17-2008 07:06 PM

[Anonymous]

I am having the same problem and have been having it for a couple of days now.  Anyone else?

[Barry]

There appears to be a bug that's affecting the ability of some SW users to set their alerts.  We just became aware of this situation and are working on a resolution.  I'll post an update on this Product Feedback board when I get more information.  That's all I know for now.

Barry

[Anonymous]

Thanks Barry

[Anonymous]

Just called support on this before reading here. They said I should get an email within 24-48 hours. It had to be escalated to a supervisor. Good to know someone else caught it yesterday.

[Anonymous]

Just wanted to update, mine seems to be working now.  I am able to change settings again.

[Barry]

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TryingHarder4mykids wrote:

Just wanted to update, mine seems to be working now.  I am able to change settings again.

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You beat me to it, TryingHarder4mykids.  This problem has been resolved.

Please accept our apologies for this error.