I'm sorry you had problems. I felt the same way. Someone offered a suggestion I look at the settings for SW (can't speak for any other service like the quarterly monitoring; never used it). I found that the settings were set, when I first signed up, to a level that was not conducive to receiving alerts. For example, my score alert setting was set for the mid-500s (when I first signed up) and in fact my score had already risen well beyond that, therefore no alert, unless I dropped below the org. setting. I also had my balances on CCs set at a high percentage. So, I never received any alerts because I kept my CC balances low.
Try changing those and you'll see improved results. Set everything to a minimum.
I'm not saying there couldn't be improvements. Haven't heard of too many compliments about the customer service department. Never called myself, though. And settings and alerts should be tweaked. For example, and someone correct me if wrong, but you won't get an alert if a CA drops off, assuming score threshold doesn't catch it. There should also be an automatic feature that reports any change in your score on a weekly basis, like a failsafe of sorts. It will catch a change if one occurs. Lastly, there seems to be a delay in alerts due to changes. DW's seems OK, but mine have lagged up to 1-2 days.
Message Edited by llecs on
05-12-2008 01:13 PM
