Score Watch Update....

[Barry]

Hello Folks --

Turns out an error was detected yesterday in which the Score Watch alert process was not delivering alerts from August 14th to the 29th. This is why you may have received multiple alerts yesterday with earlier dates.

All alerts from this period have now been sent out and the system is working properly again. We apologize for this inconvenience.

-Barry

[sugarmagnolia23]

[LS2982]

---

@Barry wrote:

Hello Folks --

Turns out an error was detected yesterday in which the Score Watch alert process was not delivering alerts from August 14th to the 29th. This is why you may have received multiple alerts yesterday with earlier dates.

All alerts from this period have now been sent out and the system is working properly again. We apologize for this inconvenience.

-Barry

---

I really feel like your customer service personnel need to be re-trained. They are rude, incosiderate, and pretty much make their customers feel dumb when there is actually a problem with myFICO's product. I'm not saying all of them are, but the 2 I spoke with recently were downright ridiculous.

I'm happy that it's up and running now and enjoy this product very much, but I cant help but wonder whats gonna happen the next time it goes down??? Am i going to have to call in and argue with "customer service" about it for them to ask me if i wanna cancel their product because they have no answer for why its defective??

I'm sorry for venting but i'm really disappointed with the level of customer service i've recieved. My blood pressure should not have to rise over a technical issue that people just dont care to resolve.

[prolificjinx23]

+1

[lpayton]

Agreed.  Would have been nice to know the last month when I have been paying additional $$ to pull my score manually, rather than getting the service (SW) that I am paying for already. 

[Anonymous]

---

@lpayton wrote:

Agreed.  Would have been nice to know the last month when I have been paying additional $$ to pull my score manually, rather than getting the service (SW) that I am paying for already. 

---

+1

[Barry]

While I don't manage myFICO Customer Care, I'm sharing your comments with our Customer Care managers.

Thanks to all of you who have shared your experiences.  And again, we truly apologize for this recent error.

-Barry

[3elizabeth]

I think you should share this with everyone who works with SW.  When I called, she seemed to know nothing about this and was not very forthcoming about understanding.  

[Anonymous]

Barry I want you to know I appreciate your professionalism and attempts to help correct the problems of the last month. All of my complaints are focused on telephone support. I really do hope that someone will come here and read about all of the very poor customer service experiences we've had the last few weeks but they should know the issue is NOT with forum support.

[Barry]

Thanks for the comments, inthematrix.  I can assure you that our customer service managers read this board, along with many of the higher-ups at FICO. 

-Barry