Believe me - I'm asking myself the same question! The forum is fantastic & full of wonderful advice but the SW doesn't do it's job. I recently had 2 collections fall off & 2 accts added (AU on BF's Discover & CapOne).
Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
BTW.... I just got off the phone with EQ & they've confirmed that 1 collection was removed on 08/15 & the other on 08/21.... I haven't received an alert since 08/12!!! I also recently paid down some CC's so UTIL is down.... What's going on?
This is why I cancelled last month, no updates when there should have been ( Great Forums here and Great Folks keep me coming back 
Starting Score: 622I feel tempted to pull my EQ report now that I noticed on my 3rd party credit report alert service showing that the Continental Finance card I'm an AU on shows the balance went up $32 (NO I wasn't late, hubby just uses it & pay it down several times a month)..... This definitely isn't cool!!! That card updates on my CR's @ the 19th of the month!!!!
I haven't received any alerts either and my score has gone up 30 points. I had to buy my score to see the change....
@DEEREAL32 wrote:I will definately be cancelling my subscription, this is so sad...Especially if i'm paying for something that i'm unable to view and keep track of.... that was the Purpose..i like the forum and all the people they always help you its just the score watch issue....thanks for the feedback everyone its appreciated
+1
Customer service is horrible (Not all reps just some).
16 days & no SW alert..... Not cool!! Especially when you know for a FACT you should've gotten an alert.