Subscription Cancellation.

[bluejosua]

I am attempting to cancel my subscription.  However when I attempt to do so using the cancellation link I get a message that I don't have an active subscription.  Well my card just got charged $150 for said subscription.  Would anyone know why this is happening.

[UncleB]

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@bluejosua wrote:

I am attempting to cancel my subscription.  However when I attempt to do so using the cancellation link I get a message that I don't have an active subscription.  Well my card just got charged $150 for said subscription.  Would anyone know why this is happening.

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I am sorry for this issue.

It is best to call the customer support team at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time) for further assistance. 

[Anonymous]

How about answering the question, customer service rep? I also received the "no active subscription" lie when attempting to cancel online, which suggests that your online cancellation button is absolute bull**bleep**, and that it is the policy of myFico.com to force users to call to cancel, knowing that the hassle of doing so will dissuade many users for long enough for you to get some extra months' fees from them. That is a hostile, anti-consumer attitude, and the very reason I will be canceling.

[UncleB]

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@Anonymous wrote:

How about answering the question, customer service rep? I also received the "no active subscription" lie when attempting to cancel online, which suggests that your online cancellation button is absolute bull**bleep**, and that it is the policy of myFico.com to force users to call to cancel, knowing that the hassle of doing so will dissuade many users for long enough for you to get some extra months' fees from them. That is a hostile, anti-consumer attitude, and the very reason I will be canceling.

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I can't answer your question, @Anonymous, because I'm not a myFICO customer service rep, I'm a moderator on the forums.  The volunteer moderators here have no access to myFICO credit monitoring accounts or data.

If you have questions or issues concerning your myFICO credit monitoring subscription please call the number I provided above and someone in customer service will be able to assist you.

[thornback]

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@Anonymous wrote:

How about answering the question, customer service rep? I also received the "no active subscription" lie when attempting to cancel online, which suggests that your online cancellation button is absolute bull**bleep**, and that it is the policy of myFico.com to force users to call to cancel, knowing that the hassle of doing so will dissuade many users for long enough for you to get some extra months' fees from them. That is a hostile, anti-consumer attitude, and the very reason I will be canceling.

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UncleB is a Moderator of the forums - not a myFICO Product Customer Service Rep.   He was simply trying to be helpful by politely providing the appropriate contact information so you may reach out to division of myFICO that can actually help resolve your issue with products and services.   

Your tone towards him is unwarranted. 

[Anonymous]

My apologies to the moderator. If the moderator has no professional connection to myFICO then you are correct, my was indeed unwarranted, at least in that individual’s direction. My confusion, understandable I trust, stemmed from the fact that this forum is hosted by the very company at question.

However my disgust with what I consider myfico’s deceptive business practices remains unabated. Please consider my uncivil tone redirected toward the company leadership to whom it is quite warranted.

[Cindy_FICO]

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@Anonymous wrote:
My apologies to the moderator. If the moderator has no professional connection to myFICO then you are correct, my was indeed unwarranted, at least in that individual’s direction. My confusion, understandable I trust, stemmed from the fact that this forum is hosted by the very company at question.

However my disgust with what I consider myfico’s deceptive business practices remains unabated. Please consider my uncivil tone redirected toward the company leadership to whom it is quite warranted.

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Hi - our online cancel does work, but for some older products like yours we're not able to cancel it online. 

Our customer care team should be reaching out to you to confirm the cancellation.