TU QM email which led to customer service issue

[-Cain-]

Received an email to call MyFICO due to a problem pulling my quarterly report. So I call in this morning and the conversation starts off nice, the young lady informs me that TU is telling MyFICO that my Social doesn't match the one they have on file. I ask if the problem cannot be rectified, will I be able to do something about the fee that MyFICO has been charging. She snaps back, "it's only been two days!", with an attitude. Was I wrong in asking a question like that? I realize it has "only been two days", but my question was more of a "what if", I wasn't demanding anything. I informed her I wanted to speak to a supervisor as I didn't need attitude from somebody who is supposed to be helping me, especially when I had been speaking to her in an adult and professional way and I felt she wasn't treating me the same. She didn't connect me to a supervisor, but kind of calmed down and offered some other explanation that wasn't too satisfactory. Well, I will end the rant there and I will continue to use MyFICO, I can only hope that this type of customer service is not the norm. I have received help from Barry here on this site and from others while calling in previously, and never had an experience like this mornings. Just hoping it's the one and only time.

[-Cain-]

So I called TU, everything was fine on their end, must be something over at MyFICO. Called MyFICO back, and got a nicer CSR. She verified it wasn't a problem with my Social, just something else altogether. Much better communication today though.

[-Cain-]

Barry, if you are out there, would you be able to look into my situation with TU QM. I was told to call in October to "reset" my TU QM cycle since my report couldn't be pulled in September. The CSR on the phone told me to call in October to request the reset, but I haven't been able to have that done either by phone (agent said it'd happen automatically, previous agent told me I'd have to call in), or by email ( response received today says problem solved, may be an issue with TU, it's not-I've already called them, or too much info in the file- TU reports the least amount of TLs for me between the big three). I was going to cancel last month since I am paying for a service I can't use, but the CSR told me to give it another shot. I'd appreciate if you can get me some truths.

[-Cain-]

Well, I woke up this morning to an email that said my new TU report and score were ready, so I am pleased about that! Don't know if it had anything to do with my last post yesterday or not, or if Barry stepped in and helped out (he's been helpful, so I wouldn't be surprised), but now I can feel a bit better about my subscription to this service. Thanks to those that read this thread and to those that may have helped!

[Barry]

Can't take credit for this one, Cain. 

In fact, I'm trying to understand what happened myself.  Glad it worked out, though.

-Barry