We need your opinion survey is pointless when many answers are already here.

[Anonymous]

Many of the answers myFICO seeks for the survey are already here. It's quite simple what the main issues are:

* Product: fast and accurate report updates and near real-time monitoring. Based on many complaints here, myFICO seemingly has many issues with Experian. Monitoring is frequently slower than many would expect for a paid service. In contrast, free service Credit Sesame often reports TransUnion hard inquries within seconds.

* Price: charging a price that many consumers are willing to pay. While many myFICO customers can easily afford $29+ per month no sweat, there's a huge swath of potential customers that aren't being reached at that price-point level. Around $15 per month would increase sales. Whether it would be sufficient to cover the price reduction is only an answer myFICO knows. My hunch is it would.

* Service: providing reliable and accurate data; fast response to customer inquiries. Based on the lack of response to many threads here along with posted complaints, myFICO service has much room for improvement. It seems as if myFICO stopped innovating on the consumer side of the business quite some time ago and is milking what it can out of its consumer facing products while others are aggressively developing and marking competing services that provide more for less.

[bdhu2001]

---

@Anonymous wrote:

Many of the answers myFICO seeks for the survey are already here. It's quite simple what the main issues are:

* Product: fast and accurate report updates and near real-time monitoring. Based on many complaints here, myFICO seemingly has many issues with Experian. Monitoring is frequently slower than many would expect for a paid service. In contrast, free service Credit Sesame often reports TransUnion hard inquries within seconds.

* Price: charging a price that many consumers are willing to pay. While many myFICO customers can easily afford $29+ per month no sweat, there's a huge swath of potential customers that aren't being reached at that price-point level. Around $15 per month would increase sales. Whether it would be sufficient to cover the price reduction is only an answer myFICO knows. My hunch is it would.

* Service: providing reliable and accurate data; fast response to customer inquiries. Based on the lack of response to many threads here along with posted complaints, myFICO service has much room for improvement. It seems as if myFICO stopped innovating on the consumer side of the business quite some time ago and is milking what it can out of its consumer facing products while others are aggressively developing and marking competing services that provide more for less.

---

I agree with the statements listed.  The only thing I'd add is the ability to receive at least one of your Bureau reports monthly instead of quarterly and to be able to change which report you want to receive at least twice per year or quarterly.

Although, I would fall over myself with joy for a $15 3B product, I think $17 or 18 would still work then the 1B report can change it's pricepoint to $15.

[elim]

If credit Karma can supply 2 full reports per month (and faster monitoring) at the price of advertising.  FI must be getting even richer at these prices (and i still have to look at that oversized CC spam above the forums).