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myFICO not reporting correctly. - How do I get this corrected?

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Thunderseven
Regular Contributor

myFICO not reporting correctly. - How do I get this corrected?

I just updated my EQ CR and also myFICO and found that myFICO is not reporting correctly.  There are two accounts on my EQ that are reporting as, and are in fact "Installment" loans, however, myFICO is showing them both as "Revolving" accounts.  They're only 5-months old, so they're being scored almost like a maxed out credit card which is killing my score.  How do I get this corrected?
Thunderseven.....TU-8 740 (05/22/2025) EQ-8 777 (05/22/2025) EX-8 763 (05/22/2025)
Message 1 of 6
5 REPLIES 5
llecs
Moderator Emeritus

Re: myFICO not reporting correctly. - How do I get this corrected?

If you are open, what is the name of installment account?

 

Are you comparing your EQ FICO to your EQ report from Equifax.com?

 

Try running the math to confirm that it is factored in. Run the reported utilization on a spreadsheet and compare it with your util listed (usually) on pages 2 and 3 of your FICO report.

Message 2 of 6
Thunderseven
Regular Contributor

Re: myFICO not reporting correctly. - How do I get this corrected?

llecs,

 

I looked at the reports again this morning and the scores are the same on both sites, but the data is being reported two different ways.  On myFICO, they report my two loans with MHFCU (June 09) as Revolving, however, on EQ's direct site they are reporting correctly as Installment accounts/loans.  How can this be and how do I get it corrected.  I'm not looking to get anymore credit at this time, but there is always that emergency that may pop up and I may have to acquire credit requiring a hard pull.  Will they pull directly from EQ or myFICO?  I'd prefer to have both sites reporting identical information if possible.  If you would like to discuss this privately let me know.  Thanks!!!

Thunderseven.....TU-8 740 (05/22/2025) EQ-8 777 (05/22/2025) EX-8 763 (05/22/2025)
Message 3 of 6
haulingthescoreup
Moderator Emerita

Re: myFICO not reporting correctly. - How do I get this corrected?

ThunderSeven, I replied on your similar thread over on General Credit Issues. I hope I correctly understood what you're saying. Smiley Tongue

It might be how the data is mapping over from the underlying EQ report to the myFICO report. Call myFICO CS and ask if they can see how it's reported. (I don't really know what they can see on their end that we can't, but it's worth a shot.) It's interesting that you had the same problem on your CCT report.

Otherwise, maddening as this is, it actually doesn't matter. Your FICO score is calculated off of the full EQ report, not off of the myFICO report. So this is a display glitch, one that might be fixable, but it doesn't affect your FICO EQ score, and future lenders will be looking at the correct full EQ report.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 4 of 6
Thunderseven
Regular Contributor

Re: myFICO not reporting correctly. - How do I get this corrected?

Thanks, you answered my question.  I wasn't sure which one a lender would check, EQ or myFICO.  Thanks!!!
Thunderseven.....TU-8 740 (05/22/2025) EQ-8 777 (05/22/2025) EX-8 763 (05/22/2025)
Message 5 of 6
Thunderseven
Regular Contributor

UPDATE!!!! - Re: myFICO not reporting correctly. - How do I get this corrected?

I finally found the problem and it was NOT a myFICO issue after all.  Sorry myFICO!!!

 

Turned out that EQ was reporting the two loans as two different account types at the same time.  On their accounts summary page, they showed each of the two loans as installment type accounts which was correct, but within the hidden details for each account they were being reported as revolving accounts.  Since finding this reporting error and sending them a dispute letter, they now both reflect the correct account type in the hidden details.  Correcting this error shot my EQ score up 72 points overnight.  Goes to show that you have to pay attention to ALL of the details and not just what is on the surface.

Thunderseven.....TU-8 740 (05/22/2025) EQ-8 777 (05/22/2025) EX-8 763 (05/22/2025)
Message 6 of 6
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