Do you have the phone number or email via PM for the Executive Office so I could try it? I got the same response as the last user...
PM'd to you.
Well, here's an update ...
I called HouseHold Bank (I think they are now HSBC, which was just bought by Captial One).
They did a quick review, I suppose it includes a soft pull, and came back with.... drum roll.... a $200 CLI and removed the annual fee! Wowee.
Called Capital One (thanks to jsucool76 for exec ph#)... can't do a product change, but they waived fee and put in request for a large CLI plus adding a rewards program. They will get back to me in a couple of days with results.
I am curious to hear what they come back with, but I think that I will reply to that Discover offer and then close both these accounts.
The executive office seems very helpful. When I had my issue with them the woman literally pulled up my account and told me everything I needed to know in maybe 2 minutes. When I speak with a regular CSR there is like a 5-10 minute wait between me giving them my information and them actually being able to even begin to address my problem. Only time that was different was when I called the transaction department when my card got declined. No automated machine, just an immediate answer.
Best of luck, I'm sure they'll come through for you. Keep us updated!!