transunion did a hard inquiry?

[Creditaddict]

My partner and I both have an INQ from them too...

So far my 14 minute call with TU before I'm halfway through my coffee has been EPIC!

[AeroKrix]

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@Anonymous wrote:

I'm on the phone with them now and I'm guessing all the calls are flooding in now. They told me once they figure it out they will give me a call back. 

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Its starting to sound like a computer glitch on Transunion's end. Magically, TU decided to HP every single person. 

[Strogen]

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@Creditaddict wrote:

My partner and I both have an INQ from them too...

So far my 14 minute call with TU before I'm halfway through my coffee has been EPIC!

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Please, let me know the outcome. I would be calling them now but my boss already let me go call BoA and we're at the end of tax season so he cant afford to let me go back outside lol. 

Its just so weird that I got that TU inq the same day the fraud happened. 

[lg8302ch]

There is another thread in the rebuilding section

http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/transunion-did-a-hard-inquiry/m-p/3906766#M40...

[Strogen]

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@lg8302ch wrote:

There is another thread in the rebuilding section

http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/transunion-did-a-hard-inquiry/m-p/3906766#M40...

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Thanks!

[Anonymous]

Yeah, thats what I think. They need to get it together. Lol

[Creditaddict]

I'm being routed to "Special handling" in UNITED STATES because the supervisor got on the phone and verified it was her company and then proceeded to read me the same script the previous non supervisor had read about "getting in touch with the creditor and asking them why they  pulled the inq and getting them to send me a statement and then send it to transunion for removal."

I just stopped her and said "While that's a great script you have, it's the same one the previous rep had read me so let me ask you... where are you located?"

she said I had been routed outside the US.

I asked if she could please have me routed to the US at this time!

[Strogen]

So I spoke to the special handling division and got some foreign call rep who knew nothing about the inquiry or why I have it on my report. 

He recommended I "write" to the address listed on the inquiry.... I Was like no dude, its 2015 I dont "write" to anyone. I use the phone and email. 

TU is so worthless. Whatever, just pile the inq on with my other 26 on my TU. Not like it matters. 

EDIT: guys it was a glitch as confirmed by "CredditAddict" 

http://ficoforums.myfico.com/t5/Credit-Cards/Credit-card-fraud-and-weird-inquiry/m-p/3906929/highlig...

[Creditaddict]

okay, It's a known issue and it was a system glitch of some sort.

800-916-8800 - but this goes to india but you can ask for the us if you want like i did.

but she says it's probably something that you don't have to call in that it will probably be caught and fixed shortly because they know about it.

The rep took both my partners and I's contact info and said that someone would probably call back but either way it was being worked on and a known issue.

I feel better now!

[Strogen]

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@Creditaddict wrote:

okay, It's a known issue and it was a system glitch of some sort.

800-916-8800 - but this goes to india but you can ask for the us if you want like i did.

but she says it's probably something that you don't have to call in that it will probably be caught and fixed shortly because they know about it.

The rep took both my partners and I's contact info and said that someone would probably call back but either way it was being worked on and a known issue.

I feel better now!

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Great! 

I called the same number and got a foreign rep who knew literally nothing other than the address on the inq which I already knew. 

He wanted me to write to them to get it removed..... yeah no. 

I told him it was probably a system glitch and it looks like it was!