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What the heck is going on with Synchrony?

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Community Leader
Super Contributor

What the heck is going on with Synchrony?

Anyone have a clue why all these frozen accounts are happening?


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Message 1 of 876
875 REPLIES
Valued Contributor

Re: What the heck is going on with Synchrony?

I wish I knew why; this is crazy.

Message 2 of 876
Community Leader
Super Contributor

Re: What the heck is going on with Synchrony?


JustMe3 wrote:

I wish I knew why; this is crazy.


Same here! I have checked my accounts twice this evening.


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Message 3 of 876
Valued Contributor

Re: What the heck is going on with Synchrony?

I have no clue, but my accounts have been in "review" for about 2 weeks now.. When they say review it normally means 4506-T from what the rep told me. Also once one account is under review, every account is under review under your SSN, the number to call for Synchrony 4506-T is 800-420-5598.
Message 4 of 876
Community Leader
Super Contributor

Re: What the heck is going on with Synchrony?


Creditplz wrote:
I have no clue, but my accounts have been in "review" for about 2 weeks now.. When they say review it normally means 4506-T from what the rep told me. Also once one account is under review, every account is under review under your SSN, the number to call for Synchrony 4506-T is 800-420-5598.

So are you able to access your accounts at all?


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Message 5 of 876
Valued Contributor

Re: What the heck is going on with Synchrony?

image.pngNo but I'm assuming everyone locked out of their accounts is getting this message?? Smiley Sad

Message 6 of 876
Community Leader
Super Contributor

Re: What the heck is going on with Synchrony?

OMG! So very sorry...


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Message 7 of 876
Frequent Contributor

Re: What the heck is going on with Synchrony?

Too much exposure the problem? IDK...speculating here. Smiley Frustrated

Ymmv ~ Cheers!

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Message 8 of 876
Valued Contributor

Re: What the heck is going on with Synchrony?


Creditplz wrote:
I have no clue, but my accounts have been in "review" for about 2 weeks now.. When they say review it normally means 4506-T from what the rep told me. Also once one account is under review, every account is under review under your SSN, the number to call for Synchrony 4506-T is 800-420-5598.

Thanks for the info Creditplz. If I'm not mistaken, I believe you were the first to report this was happening with Synchrony. If everyone else that this happened to today has to provide a 4506-T, it makes me wonder why all of the sudden they're requesting income verification from so many people. Maybe they recently started using a new 3rd party for income verification and the income isn't matching what was reported?

Message 9 of 876
Established Contributor

Re: What the heck is going on with Synchrony?

I'm so sorry this is happening to so many on here. I would love to know what is happening in the synchrony EO right now Smiley Mad

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