SmartCookie, Sylviatob, and Everyone Else -
I cannot thank you enough for your help with this issue!!! I called stamps.com today. After a 20 minute wait and arguing with a CSR for 10 more minutes, I got transfered over to a supervisor. He was extremely supportive and helpful. Within 10 minutes he apologized for their system's mistake, closed the account again, sent me a confirmation e-mail, credited back the account $495.69(!!), so the ending balance is now $0.00, and he provided me with an additional confirmation number for the credit and his Rep #ID!!! He was really helpful and could not believe this happened - he said he's never seen a balance due that high.
Thank you all again for everything: the letter, the support, and advice! I wish I could buy you all a drink...::cheers::...and again, special thanks to SmartCookie!!
Message Edited by pjriverap on
10-29-2007 12:43 PM