myFICO® Product Feedback

[ktl72455]

Got the alert today, looked and it said 2 accounts increased and its the same account:

to your credit report

Score Watch® alert

February 20, 2013  

 

Account balance increases

          2 of your accounts reported balance increases       

CAPITAL ONE (XXXXXXXXXXXX0970)     New balance: $284   Show/Hide Details

Account opened: 3/2012 Description: Credit card Amount in H/C column is credit limit   Previously reported Newly reported Account balance: $0 $284 You received this alert because this balance which was previously $0 increased to $284.  This exceeded your alert limit of $5. You can change the settings for this kind of alert here. Contact: CAPITAL ONE, PO Box 30253, Salt Lake City, UT, 841300253   •   (800) 477-6000

CAPITAL ONE (XXXXXXXXXXXX0970)     New balance: $284   Show/Hide Details

[llecs]

The pics aren't coming up on my Mac that well, but I think I get it. Both were for a balance increase right? By default within your Settings within SW there's an option to receive an alert if your balance increases by $X and another for a balance increase based on X%. I think the default is $5 and 5%, but can't remember. Anyway, anytime your balance increases by both X% and $X, then SW will send out a double alert for the same account. If this is annoying, you can easily remedy that by going into SW Settings and change one of the two settings to "N" for no.

[ktl72455]

Thanks!!! I checked it out and I had bot set like you said, so it explains why the double alert!!  On a positive note there was no score decrease!!  :-)

[Gunnar419]

I know this is an issue that's come up before, and the explanation about settings is a good one (thank you). But really, SW should be able to distinguish between two accounts and one account that's triggering two alerts. The language that "two of your accounts" have updated causes unnecessary alarm.