FICO8 sitting at 721. Website showed I had a preapproval so applied for AMEX Cash Magnet. Got denied and the letter shows up and says "You are participating in a payment relief or deferral program, receiving modified terms, or credit counseling services, on one or more of your accounts or loans."
I called AMEX to dispute this since I have never filed for any bankruptcy, asked for forebearance, or any of the sort. So I call Experian and explain the situation. We reviewed everything on my report together.....going line by line and Experian rep did not see anything of the sort. Only thing derogatory was a current account with a 30 day late payment about 6.5 years ago. I doubt that would disqualify me for anything since I've applied for multiple tradelines over those 6.5 years without any issue. So the Experian rep said I can't dispute anything that isn't incorrect on my report.
Call AMEX back and explain to them that there is nothing derogatory. Then they tell me that they can submit to underwriting for further review. A few days go by and I follow up and it's still denied. Called today and spoke to a supervisor to ask if I could get a copy of the report that they are using to make that decision which she refused. She said that I could fax in a copy of my Experian report to go to underwriting for reconsideration. She then tells me that it has something to do with my Freedom Mortgage reporting the derogatory remark. Told her that I'm looking at the report and there is nothing derogatory on here. She also went so far as to say that maybe the Experian rep was new any might have missed it. Doubtful 
As for my mortgage, it's been paid on time and as a matter of fact, we just refinanced and signed the docs about a week ago. My wife confirmed a few days ago that our mortgage was paid in full.
Is there a different approach I can take with AMEX? My wife asked why do I care so much about AMEX...told her it's the principal. They are using incorrect information (not sure where they are getting it) to make a decision about me. At this point I don't care about the card. I just want to find out about this "credit report" they are using.
Makes me think if the credit bureaus use a different report: one for consumer, and one for creditor. Experian rep assured me its the same report. Hmmmm?
Check the comments in your report. Lenders like Wells Fargo have been putting people into a deferment plan without somebody's knowledge claiming that it was a proactive attempt to help them.
Sorry, it might have been Citi doing it by example, don't remember right now. Anyways, the government was giving lenders money to help offset deferments, so lenders were putting people in deferment without telling them, and while they were still paying them, and it didn't come to light until something like this happened.
@Anonymous wrote:So I pulled my Tranunion report from annual credit report. There are some remarks under my mortgage. There are two months (March & April) with "AND" annotated under the remarks section. I called in March if they offered deferred which they didn't but could apply for forbearance. I was just on a fact finding mission to get information in case SHTF. I am a salaried Healthcare worker and not impacted by COVID...we actually saw a slight uptick in patients for our surgical center.
You say March and April and an annotated, do you happen to be talking about this March and April 2020???
If so, sounds like Amex may have SP another lender to confirm data.
