So I called the dept. that handles CLI's and was told a decision has not yet been made someone from a back end is working on making the decision what does this mean? does it sound positive? after getting the 7-10 day message I called... Looking to go from 2.2K to 6.6K. 
been with Amex for over 4 years.
@ChessChik47wrote:I think it means someone is reviewing your file and will get back to you regarding the CLI request. Patience is key.
Good luck to you! Hoping it works out for you.
Yup! who knows they may want to offer me more lol... Thanks! Chess ya I have no choice to be patient.