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I stupidly applied for the new Amex gold the day it was released while I had a large payment on my exisiting Amex Everyday still pending and not yet posted to my account. This nabbed me a auto-denial due to high utilization. 12 hours later when my utilization dropped significantly, I called recon and they were super helpful and really nice. Since then (8 days now) the application status hasn't changed from "In Progress". Does anyone have any data points on how long these take? On the phone, they told me it would be about 48 hours, but we've obviously passed that mark now.
To be honest I am not sure. I have a Gold Card that is In Progress as well since Monday. I was also told it would take 48 hours. I called in around the 55 hour mark and was told it was declined and I would receive notification via email and mail. Today I haven't received anything and it still says "In Progress" lol. I am just as confused as you.
They might just be backed up with a ton of apps due to release day. Givem a call in a day or two. Good luck
I had the exact same situation as the OP. Applied last week and instand denied. Called for reconsideration, application sent to a excutive team and was told to wait for 3-5 days. Called on the 3rd day and was denied again. And it is still "In Progress" online.