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Apple Card application WHITE SCREEN OF DEATH

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Hockeypnc1
Established Contributor

Apple Card application WHITE SCREEN OF DEATH

After much trouble-shooting with Apple and having to change my region in my settings, I was finally able to apply for the Apple Card. 

 

I got the entire application submitted and got a little check mark that said "submitted," then I got to a blank white screen that just says Apple Pay and nothing more will happen. It stays on this screen forever until I try to do something else on the iPhone.

 

I then click into wallet and try again. I click the + sign, hit continue, click "Continue application" for Apple Card and back to this white screen that just says Apple Pay. There's no spinning cursor or anything. The application is just STUCK on its final leg, any advice?

 

I already called Apple tech support, they've been trying to help but even they are boggled by it. They think it could be due to lots of people applying, but I have tried at all hours of the night, day, morning, overnight, etc. and nothing is happening.

 

Very frustrated.

 

Have tried "force quitting" the Wallet App and "force re-booting" my iPhone but still the same error. 

Message 1 of 26
25 REPLIES 25
Anonymous
Not applicable

Re: Apple Card application WHITE SCREEN OF DEATH

It has begun... Smiley LOL

Message 2 of 26
Hockeypnc1
Established Contributor

Re: Apple Card application WHITE SCREEN OF DEATH

What has begun?

An influx of pre-invites?

Technical errors on Apple's software?

Message 3 of 26
Brian_Earl_Spilner
Credit Mentor

Re: Apple Card application WHITE SCREEN OF DEATH

Are you able to clear the cache on iPhone apps, or clear the data?

    
Message 4 of 26
Hockeypnc1
Established Contributor

Re: Apple Card application WHITE SCREEN OF DEATH

I was able to clear my cache for Safari, but not wallet.

 

Doesn't appear to be an option for that. 

Message 5 of 26
Brian_Earl_Spilner
Credit Mentor

Re: Apple Card application WHITE SCREEN OF DEATH


@Hockeypnc1 wrote:

I was able to clear my cache for Safari, but not wallet.

 

Doesn't appear to be an option for that. 


Normally if there's no option, you have to either log out and in, or uninstall and reinstall. But this is wallet so don't know if that's even possible. Sorry.

    
Message 6 of 26
Hockeypnc1
Established Contributor

Re: Apple Card application WHITE SCREEN OF DEATH

Yep, It's the un-installable app! Haha

 

I have a team of "Geniuses" working with me via phone tech support. Hopefully get this solved in the next few days. Till then I am green with envy over those that got the card instantly!

 

 

Message 7 of 26
Anonymous
Not applicable

Re: Apple Card application WHITE SCREEN OF DEATH

Do you have an iPad?

If you do you can apply there. There is not "wallet" app for the iPad. The wallet functionality is insdet Settings

 

Go to Settings>Walltet & Apple Pay>Add Card>Continue

Message 8 of 26
Hockeypnc1
Established Contributor

Re: Apple Card application WHITE SCREEN OF DEATH

No iPad unfortunately.

Apple called back and I am sharing my data with them so they can see why this error is happening.

I wonder if it has anything to do with me having a beta profile?

 

My current iOS is the full version of 12.4 though, not any beta. 

Message 9 of 26
CreditInspired
Super Contributor

Re: Apple Card application WHITE SCREEN OF DEATH

As a last resort, power phone off for about 10-15 minutes then power back up. 

 

Also, is there an Apple store nearby? If yes, take phone in and let onsite tech look at it. 

 

GL2U


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Message 10 of 26
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