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Sounds very similiar to BBVA.. Can I suggest a BBB complaint or possibly CFPB complaint and at least get the inquiry removed as this is what I did among other things to get BBVA to remove / recode the inquiry from Experian when they had a similar "unable to identify identity" excuse. The squeaky wheel gets the grease. Ya it is a new company, but it is no excuse not to allow one to prove their identity and just take a HP for nothing. Just my 2 cents as I would be fighting it and have won pretty much every battle I have gone after including BBVA . Guess I am just sick of lenders being lazy and being a new company is no excuse IMO.
It seems like verifying someones identity would not be a costly or lengthy process. With other banks it seems to only take a minute or two so I am still not sure why this company could not do that. If they are going to compromise customer service for rewards that many other banks are offering and some special financing then I guess I am glad I am not a customer. I can only imagine the nightmare it would be if there was a more serious issue that you needed to talk to someone about at Blispay. While they are somewhat nice over the phone I hope there answer for other serious issues isn't "we don't deal with that". I guess I would rather prefer CC companies that offer great products and great customer service.
As far as getting the HP potentially removed would I need to contact Blispay to have them recode that?
@Anonymous wrote:It seems like verifying someones identity would not be a costly or lengthy process. With other banks it seems to only take a minute or two so I am still not sure why this company could not do that. If they are going to compromise customer service for rewards that many other banks are offering and some special financing then I guess I am glad I am not a customer. I can only imagine the nightmare it would be if there was a more serious issue that you needed to talk to someone about at Blispay. While they are somewhat nice over the phone I hope there answer for other serious issues isn't "we don't deal with that". I guess I would rather prefer CC companies that offer great products and great customer service.
As far as getting the HP potentially removed would I need to contact Blispay to have them recode that?
Blispay first if they are unwilling to remove it then contact First Electronic Bank as they underwrite for Blispay if they are unwilling to do it possibly BBB complaint and if they don't meet your needs then possibly escalate it to the CFPB. Others will disagree or agree with me, but ya companies just being lazy to save a few dollars seems to be coming the normal BBVA (well I just think they are idiots) and now Blispay with this. Someone has to make a stand IMO. Most likely Blispay and or First Electronic bank will probably say no on the recode to SP or removal of the HP altogether, then you move to the other two agencies as mentioned. Since they were unable to identify you, that HP shouldn't belong to you is how I see it and how I got it off from BBVA w/regards to me with similar stupid rational.. BBVA thought someone was using "fraud" on my name this is how I got it removed using their own words against them as if it was fraud this inquriy shouldn't be on my report correct? Similiar logic.
@Anonymous wrote:It seems like verifying someones identity would not be a costly or lengthy process. With other banks it seems to only take a minute or two so I am still not sure why this company could not do that. If they are going to compromise customer service for rewards that many other banks are offering and some special financing then I guess I am glad I am not a customer. I can only imagine the nightmare it would be if there was a more serious issue that you needed to talk to someone about at Blispay. While they are somewhat nice over the phone I hope there answer for other serious issues isn't "we don't deal with that". I guess I would rather prefer CC companies that offer great products and great customer service.
As far as getting the HP potentially removed would I need to contact Blispay to have them recode that?
Other banks have entire divisions dedicated to identity verification. Lots of manpower means lots of money. You hit the nail on the head that Blispay has traded some customer service for greater rewards. That's their niche. Some people won't like it, others will.
If you want to get the Inq recoded or removed (not worth it, IMHO) your first step should be to contact Blispay directly. The front-line CSR will surely tell you they can't do that, so you'll certainly need to escalate to a supervisor. This would be the case with any creditor, BTW. My guess is they'll still tell you they can't do that. Your next step would be filing a CFPB complaint at http://www.consumerfinance.gov/complaint/ The complaint will likely be better received if you can honestly state you've already tried dealing with Blispay directly.
ETA: CC posted while I was typing. I wouldn't bother contacting First Electronic Bank - they just inderwrite the card and had nothing to do with posting the Inquiry so will be unable to remove it.
@Aahz wrote:
@Anonymous wrote:It seems like verifying someones identity would not be a costly or lengthy process. With other banks it seems to only take a minute or two so I am still not sure why this company could not do that. If they are going to compromise customer service for rewards that many other banks are offering and some special financing then I guess I am glad I am not a customer. I can only imagine the nightmare it would be if there was a more serious issue that you needed to talk to someone about at Blispay. While they are somewhat nice over the phone I hope there answer for other serious issues isn't "we don't deal with that". I guess I would rather prefer CC companies that offer great products and great customer service.
As far as getting the HP potentially removed would I need to contact Blispay to have them recode that?
Other banks have entire divisions dedicated to identity verification. Lots of manpower means lots of money. You hit the nail on the head that Blispay has traded some customer service for greater rewards. That's their niche. Some people won't like it, others will.
If you want to get the Inq recoded or removed (not worth it, IMHO) your first step should be to contact Blispay directly. The front-line CSR will surely tell you they can't do that, so you'll certainly need to escalate to a supervisor. This would be the case with any creditor, BTW. My guess is they'll still tell you they can't do that. Your next step would be filing a CFPB complaint at http://www.consumerfinance.gov/complaint/ The complaint will likely be better received if you can honestly state you've already tried dealing with Blispay directly.
Agree with this.. You will be able to most likely get it removed, although it takes times. It made me feel a sense of satisfaction with BBVA. As they were known to be the biggest idiots/excuse makers possible and would never give a valid answer so I figured after they refused to do it I would waste their time/money in many ways starting with BBB then after they blew it off CFPB after they said fraud I went to twitter ad publicly called them out and used their own response to CFPB against them and got a call that night from a manager in Credit and following day agreed to remove HP. So yes it was worth it to me for a similar situation. They waste my time/hp I will waste theirs time/money.
@CreditCuriousity wrote:
@Aahz wrote:
@Anonymous wrote:It seems like verifying someones identity would not be a costly or lengthy process. With other banks it seems to only take a minute or two so I am still not sure why this company could not do that. If they are going to compromise customer service for rewards that many other banks are offering and some special financing then I guess I am glad I am not a customer. I can only imagine the nightmare it would be if there was a more serious issue that you needed to talk to someone about at Blispay. While they are somewhat nice over the phone I hope there answer for other serious issues isn't "we don't deal with that". I guess I would rather prefer CC companies that offer great products and great customer service.
As far as getting the HP potentially removed would I need to contact Blispay to have them recode that?
Other banks have entire divisions dedicated to identity verification. Lots of manpower means lots of money. You hit the nail on the head that Blispay has traded some customer service for greater rewards. That's their niche. Some people won't like it, others will.
If you want to get the Inq recoded or removed (not worth it, IMHO) your first step should be to contact Blispay directly. The front-line CSR will surely tell you they can't do that, so you'll certainly need to escalate to a supervisor. This would be the case with any creditor, BTW. My guess is they'll still tell you they can't do that. Your next step would be filing a CFPB complaint at http://www.consumerfinance.gov/complaint/ The complaint will likely be better received if you can honestly state you've already tried dealing with Blispay directly.
Agree with this.. You will be able to most likely get it removed, although it takes times. It made me feel a sense of satisfaction with BBVA. As they were known to be the biggest idiots/excuse makers possible and would never give a valid answer so I figured after they refused to do it I would waste their time/money in many ways starting with BBB then after they blew it off CFPB after they said fraud I went to twitter ad publicly called them out and used their own response to CFPB against them and got a call that night from a manager in Credit and following day agreed to remove HP. So yes it was worth it to me for a similar situation. They waste my time/hp I will waste theirs time/money.
One hard pull by itself, especially when you have more than what is considered "a lot", is pretty much meaningless. So it may or may not be worth the effort to get one removed, although I understand it was more a principle thing than anything else.
I think people need to remember BlisPay is a start up orginization.. They're not Chase, BofA, Cap 1, Citi or any other Big Credit Card issuer.
These guys are trying to carve out a niche product and attract only the A++++ of consumers, as there limited liquidity will only allow them to. I am sorry for the OP address trouble, but I think this should be used as Data Point rather than complaining...
Just like BlisPay will not approve anything under 690 score .... ALL information must be veriafiable for approval, any recent address or name changes need to wait for the CRA's to update.
@pipeguy wrote:
@Aahz wrote:Sorry to hear of your problems, but I don't really find them surprising.
Needing to do additional verification for an applicant costs a bank money. Blispay is saving money everywhere they can in order to offer the wonderful rewards they do. It's not a matter of not having their ducks in a row or being unable to provide such services. It's a business choice to not spend their resources on such things.
Comparing what they're willing to do to gain a customer to what big banks are willing to do is never going to fare well. They aren't Chase and aren't trying to be.
While you (and others who have had problems) have my sympathy I'd much prefer Blispay keep offering the rewards & benefits they offer then they spend that money to build out all of the infrastructure required to service a relatively small portion of the population with problems such as yours.
Not sure I agree with your "I got mine" mind set - Government and private studies estimate that overr 20% of credit reports contain errors and the general public is much less aware of this than dedicated sites like this one. If a new lender is going to be widely accepted, and at the same time not run into lawsuits as to selective acceptance - other than the obvious income, credit scores, etc. I think they have to look for the weak links in their "infrastructure" if in fact they are unable to "verify" 20% of the population.
Lenders can always come up with justification for their actions, think real estate red-lining and suing in low income areas because most suits won't be challeged, but I don't really think a new company that is trying to gain market share is interested in shortcuts, especially since the founders of Blispay are not exactly new to the game - just the new brand.
Yeah there will be growing pains where they work out the issues that pop up, but rejecting 65 million possible customers because they moved, or changed phone numbers or changed their name, etc etc doesn't seem to me to be smart business. Of course we don't know all the details of why this app was rejected, just what was reported by one side and subsquently reported here.
Some wildly misleading arguments in the above post. For one thing, having errors on 20% of the population's credit reports will not lead to being unable to verify the entirety of that very same 20% of applicants. Many mistakes are things like balances being slightly off due to slow updating or old accounts or delinquencies not dropping off when they should. Such issues are unlikely to result in denials, and certainly not "unable to verify identity" denials. My own credit reports have some minor errors, such as student loan info that should have dropped off years ago, but they're simply not worth correcting, and they're never led to any denials or other other problems either, so I'm not going to go to the trouble of having them fixed. even so, I am considered to be among the 20% with errors on my reports.
Another problem with this post is that it grossly misrepresents the volume of people wishing to apply for the card. Based on the math provided, it clearly assumes that the entire population of America, including children and infants, will ultimately apply. And to say that being unable to verify someone's identity equates to "selective acceptance" is also wholly inaccurate. All up, this was a very questionable response to the previous poster IMO.
G
@Blackbeauty212 wrote:I think people need to remember BlisPay is a start up orginization.. They're not Chase, BofA, Cap 1, Citi or any other Big Credit Card issuer.
These guys are trying to carve out a niche product and attract only the A++++ of consumers, as there limited liquidity will only allow them to. I am sorry for the OP address trouble, but I think this should be used as Data Point rather than complaining...
Just like BlisPay will not approve anything under 690 score .... ALL information must be veriafiable for approval, any recent address or name changes need to wait for the CRA's to update.
We can agree to disagree. Yes scores I agree, OP and others havent had score issues, but things that can be provided to them if they were willing to take them in some form without much trouble. Anyways I have made my arguement agreeing with OP and others made theirs so I will check out of this post as I said what I would do if I was OP
They are a startup... they are entitled to make mistakes... HOWEVER...
They are now a player in the credit card industry... and have to at least be held to the "house rules" and standards.....
Not even willing to do a manual verification??? Its not a cost issue.. its a professional/industry behavior issue....
The more i see the more I think they are a rinky dink organization that is already in over their head.......
I see a DUCK coming.....
Example: iv used no frills ISPs in the past... HOWEVER.... being unable to login and having a unresponsive mailserver warrants attention...
I went through the hoops and eventually a voicemail got to the person who could fix it and it was resolved...
Id say get that HP recoded or removed... if nothing else.. for the hassle of them screwing you over like this because they are too damn lazy....
Id take my buisness elsewhere...