Cap 1 CLI & Pre-Approval process changes?

[cabledude27]

I just noticed in the Cap 1 iOS app that there is no longer the option to request CLI on either of my cards.

Additionally I went through their pre approval application flow just hit me with a hard inquiry instead of a soft inquiry. I went through the preapproval check and after got the response but then Norton LifeLock alerted that Capital One hit my credit report.

Anyone have similar experiences or know what’s up?

[Azrael]

You can still use the App to request a CLI. At the very bottom in the middle it says "help". That's ENO, the AI assistant. Just type that you want a credit line increase, choose the card you're wanting to use and ENO will route tou to the CLI request page. 

as far as the pre approval being a hard hit, that's not been my experience and I've used it recently. Always a soft pull for me. 

hope that helps!