@Anonymous wrote:
@driftless wrote:
~ 8 months ago. I don't believe the posts that Cap One has gotten rid of their EO department, I think that those post just feed on themselves.I just spoke to the Capital One EO a couple of weeks ago. I began by sending an e-mail which received no response. A couple of weeks later I received a letter via USPS stating that the EO didn't handle CLI's any longer. I just figured that I'd leave it at that. A week or so later, I received a voicemail with a telephone number, PIN code and a direct extension to someone to speak to. Called in and spoke to the EO whom basically confirmed that they will no longer handle CLI requests.
As with most things, I guess YMMV as I just read on the approval forum that someone spoke to the EO and was told that the EO didn't handle CLI's but received a call back the next day (or a few days later) saying that they were going to review their account.
There was a big 'debate' about this just a day or so ago.
In the case of the OP here the EO request wouldn't be to overturn an automated decision, it would be to seek assistance because the automation is failing altogether... which is a different matter (IMO, worthy of an EO contact).
I think sometimes folks get upset when they feel their own personal experience isn't being acknowledged or 'respected', however my answer to that is that I don't doubt anybody's experience at all; but there's no harm in trying anyway to see what will happen. Things do change quickly, and just because one (or even a dozen) people were told "no" to something doesn't mean the next person will be told "no" as well (or be told "yes", whichever the case may be).
All that aside, OP if you decide to reach out to the EO please let us know how it goes. If it were me, I would put in my email specifically that I was seeking help with a system problem (and give a brief explanation), otherwise they will likely just think you're looking to have somebody override the computer and your request will be summarily rejected... sometimes it's all how you phrase it. 
@UncleB wrote:
@Anonymous wrote:
@driftless wrote:
~ 8 months ago. I don't believe the posts that Cap One has gotten rid of their EO department, I think that those post just feed on themselves.I just spoke to the Capital One EO a couple of weeks ago. I began by sending an e-mail which received no response. A couple of weeks later I received a letter via USPS stating that the EO didn't handle CLI's any longer. I just figured that I'd leave it at that. A week or so later, I received a voicemail with a telephone number, PIN code and a direct extension to someone to speak to. Called in and spoke to the EO whom basically confirmed that they will no longer handle CLI requests.
As with most things, I guess YMMV as I just read on the approval forum that someone spoke to the EO and was told that the EO didn't handle CLI's but received a call back the next day (or a few days later) saying that they were going to review their account.
There was a big 'debate' about this just a day or so ago.
In the case of the OP here the EO request wouldn't be to overturn an automated decision, it would be to seek assistance because the automation is failing altogether... which is a different matter (IMO, worthy of an EO contact).
I think sometimes folks get upset when they feel their own personal experience isn't being acknowledged or 'respected', however my answer to that is that I don't doubt anybody's experience at all; but there's no harm in trying anyway to see what will happen. Things do change quickly, and just because one (or even a dozen) people were told "no" to something doesn't mean the next person will be told "no" as well (or be told "yes", whichever the case may be).
All that aside, OP if you decide to reach out to the EO please let us know how it goes. If it were me, I would put in my email specifically that I was seeking help with a system problem (and give a brief explanation), otherwise they will likely just think you're looking to have somebody override the computer and your request will be summarily rejected... sometimes it's all how you phrase it.
I agree.. There is more to the OP's request than "I want a CLI". Please let us know the outcome!
@UncleB wrote:
@Anonymous wrote:
@driftless wrote:
~ 8 months ago. I don't believe the posts that Cap One has gotten rid of their EO department, I think that those post just feed on themselves.I just spoke to the Capital One EO a couple of weeks ago. I began by sending an e-mail which received no response. A couple of weeks later I received a letter via USPS stating that the EO didn't handle CLI's any longer. I just figured that I'd leave it at that. A week or so later, I received a voicemail with a telephone number, PIN code and a direct extension to someone to speak to. Called in and spoke to the EO whom basically confirmed that they will no longer handle CLI requests.
As with most things, I guess YMMV as I just read on the approval forum that someone spoke to the EO and was told that the EO didn't handle CLI's but received a call back the next day (or a few days later) saying that they were going to review their account.
There was a big 'debate' about this just a day or so ago.
In the case of the OP here the EO request wouldn't be to overturn an automated decision, it would be to seek assistance because the automation is failing altogether... which is a different matter (IMO, worthy of an EO contact).
I think sometimes folks get upset when they feel their own personal experience isn't being acknowledged or 'respected', however my answer to that is that I don't doubt anybody's experience at all; but there's no harm in trying anyway to see what will happen. Things do change quickly, and just because one (or even a dozen) people were told "no" to something doesn't mean the next person will be told "no" as well (or be told "yes", whichever the case may be).
All that aside, OP if you decide to reach out to the EO please let us know how it goes. If it were me, I would put in my email specifically that I was seeking help with a system problem (and give a brief explanation), otherwise they will likely just think you're looking to have somebody override the computer and your request will be summarily rejected... sometimes it's all how you phrase it.
Thanks for the suggestions and feedback everyone! I have both possible solutions in the works of emailing the EO abouit the system issue and letting an amount post on all my revolving accounts. I have just emailed the EO office today. So far letting a balance report has had no effect on their CLI system. Both my CapOne revolvers have posted a balance on the statement for August which I also see on my credit monitoring. And, I have still received the same result. At this point, I'm going to chalk this one up to a system glitch and persue the EO option. Please let me know if anyone else has another option. I was really looking forward to this CLI to combine my QS One into my QS ASAP. 