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Card Approved but missing offer code?

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Card Approved but missing offer code?

I was approved for a Fidelity Visa Signature (through Elan Financial).  I got this card specifically to transfer some balances and used a code when I applied for a 12-month no APR on Purchases and BTs.  Anyway, it looks like the offer code wasn't applied.  They advised that I send in a copy of my offer along with a written request.  I'm just curious if anyone has ever had anything like this happen, and what can I expect as a responce from Cardmember Services?  

Chase Freedom: $1500, Citi Diamond Preferred: $3000, Barclays: $3900, Chase Disney Visa: $1500, Chase Southwest Signature: $5000, Citi TY Preferred: $3000, Cap One Platinum: $1750, Cap One Platinum Rewards: $2500, Orchard Bank: $900, Kay Store Card: $6600, PayPal $2200
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