Chase CLI

[josephhobby119]

Hi,

I've been seeing the posts about Chase now doing CLI's as soft pulls. Just called for my sister and they informed me they were going to do a hard pull and immediately told them no. Wondering if I should call them back and speak with somebody else and see if there's a different outcome. She has a credit score of 790, with 2 inquiries and 2% utilization. 

Opinions wanted!!

[Gunnerboy]

Yes, hang up and call again.

[CitizenHobbes]

Hang up and call again. The policy only changed a few weeks ago so it might be news to a few folks in customer service. I think I have seen a few instances of CSRs noting it will be a hard pull, only for the hard pull to never happen for the CLI request because of the new policy.

Good luck!

[Jnbmom]

Why isn't your sister calling?

[BreakingOldHabits1]

Congrats

[josephhobby119]

She was there with me and she talked, but she's new to all this credit stuff and I help her out. Nothing shady about it.

[Jnbmom]

---

@josephhobby119 wrote:

She was there with me and she talked, but she's new to all this credit stuff and I help her out. Nothing shady about it.

---

I never said it was shady .

[stw715]

---

@josephhobby119 wrote:

Hi,

I've been seeing the posts about Chase now doing CLI's as soft pulls. Just called for my sister and they informed me they were going to do a hard pull and immediately told them no. Wondering if I should call them back and speak with somebody else and see if there's a different outcome. She has a credit score of 790, with 2 inquiries and 2% utilization. 

Opinions wanted!!

---

Yeah definitely call again. I was told it would a HP in early morning but then call again in that same afternoon? It was a SP.  It may or may not be instant decision tho, my request needed further view, it showed a CLI 40 minutes later on the account on-line.