Chase United Quest Card Application Process Frustration.

[ThomasJNewton]

Had a referral link to apply for the United Quest card. Clicked the link, went through the process and after clicking submit, got to a page with one of the most common messages I get on Chase's web site: "It looks like this section of our site is not working. Please try again later."

Called Chase's United Card group and had them look to see if the application was actually submitted, and was told they did not have an application for me.

Weighted a few hours, and tried again. This time it did not ask me all the questions it did last time (including what my Mileage Number is), but got me to a message saying it was under review. Since it had not asked the same questions, I had not idea if it worked, and I called the United Card Group, and was again told that they had no application. This time, however, I got an alert from Experian that I had an inquiry (turns out it was Chase), and that my score dropped 7 points (from 800 to 783).

On United's site it shows pre-approved for the Quest card, on Chase's My Offers page (from their Credit Journey site) it show pre-approved for several cards, one of which is the United Explorer card. Not sure what to do next.

[Chazzay12]

That's odd, but since you have a HP surely they have your application. 

Have you tried calling the normal (not United) Chase application line? Could be in the verification department. 

[ThomasJNewton]

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@Chazzay12 wrote:

That's odd, but since you have a HP surely they have your application. 

One would think that.

Have you tried calling the normal (not United) Chase application line? Could be in the verification department. 

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I do not have that number, but I did check with the Sapphire customer service this morning and they also do not show an application. When I get back to Los Angeles, I will try them again. Do you have a number for that department or do does anyone know how I can reach them?

[Chazzay12]

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@ThomasJNewton wrote:

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@Chazzay12 wrote:

That's odd, but since you have a HP surely they have your application. 

One would think that.

Have you tried calling the normal (not United) Chase application line? Could be in the verification department. 

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I do not have that number, but I did check with the Sapphire customer service this morning and they also do not show an application. When I get back to Los Angeles, I will try them again. Do you have a number for that department or do does anyone know how I can reach them?

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I always called: 1-800-432-3117 to follow up on apps for Chase

[ThomasJNewton]

Called that number, they could not find my application either, but did connect me to their credit reporting agency department. That department could not find an application and told me how to have the hard pull removed. They then connected me to their lending department to see if they could find it. No luck with my social security number, but using my name they found me, but said I was in a different department and they would transfer me over.

That department (never identified itself), could not find my application by my social security number either, at which point I told them that the representative who transferred me found it by my name. He checked with that and said that he needed my corrected social security number (did not say why they did not get it right, as it was right on the application - took a screen shot before submitting it) and told me that if I got the wrong social security number, the IRS could fine me $50. He added my social security number, went away for a bit and came back telling me that I was approved with a $14,500 starting line.

Glad that part of the ordeal is over. Now I just have to get them to remove the extra hard pull, and make sure I get the correct signup bonus and my friend gets the referral bonus (the representative could not verify that my application was done with the referral link, but he said if there was no referral bonus in two billing cycles to call back and they would be able to fix it.

So far, I cannot say I am super impressed. :-D

[coldfusion]

You shouldn't need to do anything for Chase to withdraw the 2nd inquiry (if they aren't asleep at the switch they'll catch the mistake and address it themselves) but as a CYA I'd send them a letter CMRR that summarizes everything you typed above and in closing request that they withdraw the 2nd inquiry.   If you didn't heard back from Chase or see that one of the inquiries was withdrawn within about 40 days the next step if you chose to escalate would be to file an online complaint with the FDIC, this would fall within their jurisdiction and not the CFPB.

[Chazzay12]

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@ThomasJNewton wrote:

Called that number, they could not find my application either, but did connect me to their credit reporting agency department. That department could not find an application and told me how to have the hard pull removed. They then connected me to their lending department to see if they could find it. No luck with my social security number, but using my name they found me, but said I was in a different department and they would transfer me over.

That department (never identified itself), could not find my application by my social security number either, at which point I told them that the representative who transferred me found it by my name. He checked with that and said that he needed my corrected social security number (did not say why they did not get it right, as it was right on the application - took a screen shot before submitting it) and told me that if I got the wrong social security number, the IRS could fine me $50. He added my social security number, went away for a bit and came back telling me that I was approved with a $14,500 starting line.

Glad that part of the ordeal is over. Now I just have to get them to remove the extra hard pull, and make sure I get the correct signup bonus and my friend gets the referral bonus (the representative could not verify that my application was done with the referral link, but he said if there was no referral bonus in two billing cycles to call back and they would be able to fix it.

So far, I cannot say I am super impressed. :-D

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Sure is odd they couldn't pull it by social.. very odd. Haven't heard that before! 
Nonetheless, congrats on your approval. Glad it all worked out.. and good luck continuing to work out the referral part lol  

[Mones]

Congrats on the great approval, even through all the frustration.