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Comenity Alphaeon CLI HP or SP?

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Anonymous
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Comenity Alphaeon CLI HP or SP?

I currently have an Alphaeon account by Comenity with a balance. I'd like to ask for a CLI. Does anyone know if they do a

hardpull or softpull for CLI?

Message 1 of 5
4 REPLIES 4
FinStar
Moderator Emeritus

Re: Comenity Alphaeon CLI HP or SP?

While anything can be YEMV, it should be a SP.  Definitely do not request it via a live agent since that can definitely result in HP.  You can try doing it via the automated system if it gives you the option to CLI (under other options).  Let us know if it worked for you.

Message 2 of 5
FishingGuy
Frequent Contributor

Re: Comenity Alphaeon CLI HP or SP?

Finstar,   If you call to speak to a live agent,  can't you request it be processed ONLY if it is done on a soft pull ?  I believe they have the option of doing it either way,  but of stated like that in advance they will only do a soft pull.

Message 3 of 5
FinStar
Moderator Emeritus

Re: Comenity Alphaeon CLI HP or SP?


@FishingGuy wrote:

Finstar,   If you call to speak to a live agent,  can't you request it be processed ONLY if it is done on a soft pull ?  I believe they have the option of doing it either way,  but of stated like that in advance they will only do a soft pull.


@FishingGuy 

Not necessarily. The agent will simply process and submit the request. They may provide a disclosure that it can result in a HP if you wish to proceed.  That's why it's best to do it online or via their automated system for best results (to avoid the HP).

Message 4 of 5
FishingGuy
Frequent Contributor

Re: Comenity Alphaeon CLI HP or SP?

Thank you for the info Finstar !

Message 5 of 5
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