@pipeguy wrote:
@FinStar wrote:
@juggalo9er wrote:
@skigirl916 wrote:
@FinStar wrote:
@skigirl916 wrote:I applied for, was denied, and then recon'd for the Arrival+ last Thursday. It was in today's mail (Monday). That's gotta be a record.
Compare that to NASA, which was approved on the 23rd and funded on the 25th and still nowhere in sight. Yes, this makes me grouchy, and causes me concern about their ability to handle any accounts I send their way.
You are aware of the recent higher than expected volume and response they received for their products right? And why compare Barclays with NASA FCU? Folks that have had NASA have not reported any issues with their accounts, unless somehow you've conducted a statistical poll that translates otherwise. I have family members and friends who bank with them - no issues. They're definitely not Citi, Chase or Wells in the grand scheme of things so I think being patient doesn't hurt in any way shape or form... so their cards are taking a little longer... big deal.
You are aware that they are not the ones actually printing and cutting the cards, right? They have a card vendor.
But yes, while I realize they are not a bank, but a CU, the delays and reversals and everything we've seen does NOT give me confidence in them whatsoever.
why such a rush anyways...
Exactly. And, card vendors/processors alike are normally outsourced (unless they have in-house operations like Chase, Citi or BofA), can also experience backlogs for processing such high volumes of plastics that they would need to adjust based on such demands.
Sorry that they were not right there waiting for your approval on a whim to print your plastic and rush it to you, but this is the world we live in and unless you can print your own plastic or like Cabela's WFB who can print it right then and there on the spot, guess you're just gonna have to wait it out like the rest of us. If you have no confidence in their efforts or how they've handled your experience, as a consumer you have choices, there are plenty of other CUs or banks everywhere. Let me guess, did you even invest any type of nominal balance (besides the default savings account)? I can see if you parked $5K, $10K (or greater sums) but still...
Like any new toy, waiting is difficult. The primary disadvantage online sales have to local retail stores is the WAIT rather than taking it home with you on the spot. This is why Amazon is now offering same day delivery in some areas for their products - well some of them, and why they have a multitude of regional shipping centers.
I understand full well why the OP is "concerned" wit the delay, frankly once most people are "approved" for a new card they watch the mail everyday. I recently was approved for a GM BuyPower Card and it arrived in 5 days - I was impressed, have not used it yet and I've had it a couple of weeks, buy I have a very positive impression of the card because of the up front "service" of nothing else but the delivery. Congressional Federal CU got me account information and cards in less than a week and they are much smaller than NASA FCU.
Diner's Club MC just reetered the consumer market - operated by BMO Harris out of Chicago (Parent company is in Canada), not only are they approving and/or processing applications quickly, but they are using a contractor in Buffalo NY to process and main PINS in a day or two followed by cards quickly - great impression of a professional operation.
I also understand that NASA FCU did not expect the "massive" response to their membership drive, but they ran ads during NFL games so any lack of fore sight does not appear to be "professional". I know NASA FCU has nothing to do with NASA per se, but I deal with NASA's budget requests every year ($17.6 billion) and I've toured several of the NASA facilities along with a rocket launch, etc. NASA is very professional, has great foresight, has to plan for the unexpected on so many facets and gets amazing results 99.5% of the time. The NASA name comes with an image in mind and the "oh we are too busy" while not running staff over time to cover their created crisis is a poor excuse.
I understand full well the OP's frustration with the too long wait and poor response to a "too successful" crisis NASA FCU created. I also find the snarky "what's your hurry" comments to be a bit harsh - these boards are filled with thousands of comments about checking the mail and waiting on new cards to arrive.
Snarky comments are not what I have come to expected from myFICO boards, especially defending an over promising under proforming lender, including a CU.
Just my 2 cents....
All of it, but particularly the bolded. Thank you. 
NASA approved for my mom on Sep 30th
It required documents (income paystubs) she supplied the last two and uploaded.... 6 days later it still says approved should it say anything else? Or will she just be waiting for the card
Congratulations! Your Credit Card application has been approved! Please review the details below outlining the information needed from you before we can issue your Credit Card
Credit Card Approval Details:
Card Type: Visa Platinum-Advantage Rewards
Credit Line Amount: $ 30,000.00
Credit Line Amount: $ 30,000.00
Rate: 14.900% APR
Minimum Payment: 2% of your total balance, or $25, whichever is greater
Information/Documents Required to Issue your Credit Card*:
- Verification Of All Income Stated Within The Application (I.E. 2 Most Recent Paystubs, W-2S, Tax Returns Etc.)
