cancel
Showing results for 
Search instead for 
Did you mean: 

Credit One Bank

tag
Anonymous
Not applicable

Credit One Bank

Follow up:

So, applied for Credit One Bank Platinum Visa (Credit rebuilding) on 10/14/18.
Received a letter on Monday, 10/22/18 saying they were unable to process app due to credit alert.
On Tuesday, 10/23/18 spoke with account specialist who said due to a “fraud alert” they needed to ask additional questions. She asked me several questions, I answered them all and she said done, my application has been accepted and is being processed, to check online status after 48 hours.
Today, Friday, 10/26/18, online status says “Your online application has been approved”. When your card is mailed out this page will show an update date. Please check back for update.
Cool.
Out of curiosity I call credit one bank to see if they could give me details and Lo and behold they tell me this app is still being processed and I was simply approved to apply? That they are sending me a letter with a list of documents to submit in order to complete their approval process? They refuse to acknowledge online application status says “You have been approved”.....now they are saying its pending additional documents.

I had a weird feeling about continuing the process with them after the first letter, but decided to see it through. Now I just really feel funny about the online status saying approved, but they are still adding another hurdle by submitting docs.

I know I’m the one asking for help Post Bk, but I’ve NEVER in my 15+ years of being a credit card holder have ever been asked to submit documentation for approval.

Sorry for the venting, but thoughts?
Your experiences with this bank?
Message 1 of 21
20 REPLIES 20
outofcredit
Established Contributor

Re: Credit One Bank

It could possibly be a case of one department not knowing what another has already done.  Perhaps the representative you spoke with didn't realize you have already completed the documentation/verification process with another representative earlier.  I would give it a few more days and recheck their status update page again.  If you have indeed been approved, it will update with a card mailing date.  Calling will most likely lead to more confusion.  Their front line representatives aren't always aware of what has recently been completed in my experience.  I avoid calling them as much as possible.


Instead of waiting for the storm to pass, I've learned to dance in the rain.
Message 2 of 21
cflowers0115
Regular Contributor

Re: Credit One Bank

Their systems take a few days to "catch up" at approval. 

Starting Scores: 8/13/18: EQ: 556 TU: 521 EX: 544
Message 3 of 21
Anonymous
Not applicable

Re: Credit One Bank

I would strongly avoid doing business with a company that uses a deceivingly similar logo to Capital One to prey on vulnerable credit seeking  people as part of their main business model. I have heard so many horror stories, and in the long run it's just not worth it. 

 

https://www.creditkarma.com/reviews/credit-card/single/id/credit-one-bank/rating/1#rating-filter-not...

Message 4 of 21
Anonymous
Not applicable

Re: Credit One Bank

Ive made up my mind: if they send me a letter asking for paperwork to “complete” the application, I am throwing it away.
Thanks!
Message 5 of 21
Anonymous
Not applicable

Re: Credit One Bank

Thanks for replying? I gather you are a card holder correct? May I ask what your experience has been with them/how long you’ve been with them?
Message 6 of 21
Anonymous
Not applicable

Re: Credit One Bank

*thanks for replying (didn’t mean to type it as a question) Smiley Happy
Message 7 of 21
dynamicvb
Valued Contributor

Re: Credit One Bank

This is pretty much a sub prime card and they will eat you up with fees. I’ve never had one but my wife did and it hasn’t been all that great for her. Have you tried any of the prequel sites such as discover or capital one? You may be able to get one of those that will grow even if it starts out as secured. Either will be a better card in the long run.

Started Rebuild 4/2018: EX 616| TU 604| EQ 621

Current 5/28/20:


First Goal Score: 750+ Reached 3/2019

Next Goal all over 800
Message 8 of 21
Anonymous
Not applicable

Re: Credit One Bank


@Anonymous wrote:

I would strongly avoid doing business with a company that uses a deceivingly similar logo to Capital One to prey on vulnerable credit seeking  people as part of their main business model.


I hate to defend Credit One. But Credit One had adopted their  logo before Capital One.

 

Message 9 of 21
CreditInspired
Community Leader
Super Contributor

Re: Credit One Bank

@Llewelyn
Well, I Googled because I didn’t know this. You’re right. What they say? As I live and learn 😂🤣

|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macys $24.2K || NFCU CLOC $15K || NFCU Platinum $15K || CitiCostco $12.7K || Chase FU $12.7K || Apple Card $7K || BOA CashRewards $6K
Message 10 of 21
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.