Denial question

[Anonymous]

I was denied for a credit card and all I was told is they couldn't verify me. The computer decided in a few seconds. I was told they pulled Experian but it has now been over a month and I haven't received a hardinquiry from this bank on any of my three credit reports I ordered. I also haven't received a soft inquiry. I ordered my reports to make sure they didn't just use a soft pull.

The denial letter just says unable to verify and no other reasons. It says experian was used but no canned denial reasons, no score and no info saying you can get a credit report based on decision.

I have lived in the same residence for eight years.
I have a drivers license.
I have a passport.
I'm in TSA pre check
I'm a member of the military.
I took screen shots (as I always do) of my credit application to make sure I completed it correctly.

No one there will help. Guess I'm just confused

[Anonymous]

Hi Sharktooth,

Welcome to myfico! It would help members of the board be able to respond and help you a bit more specifically if you would share with us which lender you are referring to.

[Anonymous]

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@Anonymous wrote:

Hi Sharktooth,

Welcome to myfico! It would help members of the board be able to respond and help you a bit more specifically if you would share with us which lender you are referring to.

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Union Bank (it's a western bank)

[Anonymous]

I'm sorry to say that I don't personally know anything about Union Bank, but perhaps others on the board can be of assistance.

It may be best to go up the chain of responsibility at the bank and speak with a manager first, then speak with someone from the executive office if you are not getting any answers from management.

If you have not received either a hard nor soft inquiry from the request, it is possible that a system glitch may be at play, and that your creditworthiness was never actually evaluated. Best to continue to try to speak with someone in a responsible position at the bank, and continue going up the chain of command at the bank to discover exactly what happened.

[Anonymous]

They made a decision so not sure of a glitch. I've talked to a few people without help. Don't know if I can ask the CFPB for help. Just curious who or what small bureau they used to make the decision since it wasn't experian as they said (or TU-EQ for that matter).

Definitely will make sure I close out my CD with them when it matures in June

[Anonymous]

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@Anonymous wrote:
They made a decision so not sure of a glitch. I've talked to a few people without help. Don't know if I can ask the CFPB for help. Just curious who or what small bureau they used to make the decision since it wasn't experian as they said (or TU-EQ for that matter).

Definitely will make sure I close out my CD with them when it matures in June

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It is still possible that a letter was sent out by an errant system stating a "decision" when nothing was ever really evaluated. This has happened to a few others previously.

I'd suggest to ask the manager at Union Bank for the contact information of the Executive Office at that bank. Good luck and sorry this happened.

[Anonymous]

I spoke with an UW who just said unable to verify who I am

[Anonymous]

You're being to nice to them....

Get on Facebook and send a message

Get on twitter and # military # bank name fail # any military associations or other associations you belong to

That will usually move it up quickly