@FinStar wrote:
@Brian_Earl_Spilner wrote:
@FinStar wrote:
@Brian_Earl_Spilner wrote:I have not, so that's good to hear. Last I spoke to my old co-workers, there was quite a bit of downsizing and compartmentalizing of departments, which I'm sure helps. But I'm sure not all lenders are fully compliant. In my situation, the lost paperwork with BECU, which included hi-res color photocopies of the front and back of my driver's license and SSN card, happened last year.
That's an interesting DP for BECU. When I applied at the end of Dec 2019 (since at the time there was scrutiny on out-of-state applicants) they provided me a link to a secured portal to submit the information (in fact I still have that link). Of course, that turned out into a thorough investigation with their internal fraud department which froze my all my accounts until they released everything toward the end of Jan 2020. I never had to fax or mail anything, just submitted the info via the portal and addressed their questions via phone with their point-of-contact. So, I'm suprised they didn't provide you that alternate method.
And, yes, I agree that some FIs may cut corners until the axe comes down on them. This is why for some FIs, especially in sensitive data areas, phone or other electronic devices capable of recording data are not permitted within those areas. Printing or copying is prohibitive for some, dual control matrices are enforced for areas that may have PII exposure, etc.
It started with the secure upload. Said it wasn't clear enough so I needed to mail it in. I used a printer with settings especially made for cards and documents and FedEx overnighted the package. They lost it. When they found it they said it still wasn't clear enough (which is compete bs because it's so clear you can see where it's embossed) and that they couldn't verify my identity so I needed to come into a branch. I was so tempted to fly out there just so I could see them face to face.
Thankfully, they were able to track your stuff, but I wonder what they deemed documents-wise were not clear enough. They didn't have issue with my documents not being legible, but the identity part was the hurdle And, funny you mentioned being tempted to fly out there, because I suggested that as an extra option since I was going to be in the SEA area so I could easily visit any of the branches, but luckily I din't have to go the extra step and within a week of that convo, everything was unrestricted.
I have no idea. The images were so crisp and clear it looked like you could pick the card up off the paper.
@Remedios wrote:Not to date stamp myself, but I've been with BECU forever plus two weeks, and during my last application I forgot I used VPN.
All of my accounts were locked (including trust fund) untill I showed up at the branch (they wanted to confirm in person it was me who applied).
I spoke on the phone with branch manager whom I've known for a decade, but he couldn't override that requirement.
If you're planning on coming to WA, today would be a good day. 113 degrees, so if you get denied, you'd already be miserable, masking denial tears.
It's only going to be 74 here today. You win 
