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Kohls Charge Card Approval Difficulty

New Member

Kohls Charge Card Approval Difficulty

I applied for a Kohl's charge card online after I went through the preapproval process. I was told my application was pending. Today I received mail saying they need me to send a copy of my driver's license, a copy of my social security card and proof of residency in order to get the card. My credit score is over 800 and I have never been asked for all this info for a credit card, let alone a store charge card.


Does anyone know if one can go to a Kohl's store and show them this info to confirm the card? I don't really want to send such confidential info via fax, mail or email.

Message 1 of 6
Mega Contributor

Re: Kohls Charge Card Approval Difficulty

I don't have an answer for you.

Here's an early congratulations on your approval!
Message 2 of 6
Community Leader
Super Contributor

Re: Kohls Charge Card Approval Difficulty

You can call them and ask.


As an alternative method you can consider sending the information via USPS Certified Mail Restricted Delivery.


FWIW as many members can attest, while this practice is more commonly associated with credit unions than bank-issued credit cards (Kohl's is issued by Capital One) asking for additional information for verification purposes has become much more common over the last few months due to the uptick in fraudulent attempts to secure credit in someone else's name.   Don't take it personally.




FICO 8 (EX) 806 (TU) 833 (EQ) 827
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Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 3 of 6
Super Contributor

Re: Kohls Charge Card Approval Difficulty

Call Capital One and ask them

3/2016 EX 644 CK-TU 642 CK-EQ 660 WalMart- 671.
>12/2020 CCT EX 821 TU 826 EQ 840

"Survival kit contents check. In them you'll find:

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vitamin pills, pep pills, sleeping pills, tranquilizer pills
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- One hundred dollars in gold
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- Three pair of nylon stockings.

Shoot, a fella' could have a pretty good weekend in Vegas with all that stuff."

Major Kong (Slim Pickens) in Dr. Strangelove 1964
Message 4 of 6
Frequent Contributor

Re: Kohls Charge Card Approval Difficulty

Is this your first Capital one by chance and do you have anything frozen like LN?  I had some friends be asked this kind of stuff before when capital one could not verify the identity. 

Message 5 of 6
New Member

Re: Kohls Charge Card Approval Difficulty

I have had a Capital One card for years and opened a bank account with them in the past few months. I called the number on the letter I received (which was Kohls, not Capital One it seems) and they said you cannot provide the info in a Kohls store, and Capital One cannot allow you to bypass the required documentation.

Message 6 of 6
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