Synchrony Unable to Verify Me

[Anonymous]

Hello all! Just as the title says, I applied for the Amazon Store Card (Synchrony) about a week ago. I just received my letter of denial through email. It states basically they were unable to verify me after it prompted me to call in. This resulted in a denial. Is there anyway to overturn this denial for this reason? They didn’t ask for any sort of additional Info or anything

[JR_TX]

Did you call them after they prompted you to call in? They typically want to text you a code on a number that's listed on your CRAs.

[Anonymous]

Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

[Anonymous]

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@JR_TX wrote:

Did you call them after they prompted you to call in? They typically want to text you a code on a number that's listed on your CRAs.

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Agree.  

Absolutely call. 

I received such a letter when I applied for my Lowes card.  

Letter either implied or explicitly stated it was going to be a denial but after a short call it was approved.  

A week or so later after asking for credit line increase on web site it ended up being one of my highest credit lines.

[JR_TX]

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@Anonymous wrote:
Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

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You need to call back again unless you don't want the card anymore and are ok with the wasted HP.

HUCA is always a rule of thumb on any CSR interaction. Just because one rep is having a bad day doesn't mean he/she gets to ruin yours as well. 
Best of luck and pls keep us posted.

[CreditInspired]

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@JR_TX wrote:

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@Anonymous wrote:
Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

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You need to call back again unless you don't want the card anymore and are ok with the wasted HP.

HUCA is always a rule of thumb on any CSR interaction. Just because one rep is having a bad day doesn't mean he/she gets to ruin yours as well. 
Best of luck and pls keep us posted.

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+100

[AllZero]

+101

[Meanmchine]

Good luck

+102